Z GrillsReviews of zgrills.com

Response from Z GrillsJul 2, 2024

Hi Jim! We sincerely apologize for the bad experience on Z. Please rest assured that Z Grills is committed to standing behind our products and will do everything in our power to make things right. We understand that fires can be caused by a variety of factors, and we would be more than happy to collaborate with you in identifying and resolving the issue. We look forward to hearing from you and resolving this situation promptly. Once again, we apologize for any inconvenience this has caused you. Warm regards, Z Grills Service Team

Response from Z GrillsJun 20, 2024

Hi Cathy! We apologize for the delay in response. We are currently experiencing a high volume of inquiries, but please rest assured that your issue is important to us. We are working diligently to address all tickets as quickly as possible. To expedite the process, please provide us with your phone number and a description of the smoker issue either through [email protected] or the FB messenger. This will enable us to connect you with our phone support team properly. Warm regards, Z Grills Service Team

Response from Z GrillsJun 20, 2024

Hi Joshua! We apologize for the inconvenience and are sorry to hear about the issue you're experiencing with your grill. It is never our intention to provide a product that falls short of expectations, and we understand your frustration. We would like to assist you in resolving this issue. Please feel free to contact us if you have any concerns or need further assistance. Your feedback is valuable to us as we are always striving to improve our products and services. We appreciate you bringing this matter to our attention. Warm regards, Z Grills Service Team

Response from Z GrillsMay 31, 2024

Hi Devyn! We are genuinely sorry for not getting back to you sooner. It truly wasn't our intention to overlook your concerns, and we understand how frustrating this must have been for you. We deeply value your experience with us and are here to listen and make things right. Your willingness to reach out and highlight this issue means a lot to us, and we appreciate the opportunity to make amends. Thank you sincerely for your patience and understanding. We are committed to addressing your concerns and look forward to speaking with you soon. Warm regards, Z Grills Service Team

Response from Z GrillsMay 15, 2024

Hi Rick! We are terribly sorry that you had issues when reaching out to our customer service. We hope you got the help you needed but if you didn't, we kindly request that you provide us with your contact information so that we can investigate the matter further. We ask for your patience during this period of heightened activity. We appreciate your understanding and are committed to assisting you as promptly as possible. Warm regards, Z Grills Service Team

Response from Z GrillsMar 25, 2024

Dear Rahul, we deeply regret that you encountered difficulties while contacting our customer service. It's important to us that you receive the assistance you require, and we sincerely apologize if we fell short of that commitment. We have sent the email request, including a request for your contact information, to you through Trustpilot. Please don't hesitate to reach out. Your satisfaction is our top priority, and we're here for you every step of the way. Thank you for your understanding. Warm regards, Z Grills Service Team

Response from Z GrillsMar 20, 2024

Hi Fred! We are genuinely sorry for not getting back to you sooner. It truly wasn't our intention to overlook your concerns, and we understand how frustrating this must have been for you. We deeply value your experience with us and are here to listen and make things right. We have sent the email request, including a request for your contact information, to you through Trustpilot. Please kindly check if it is in the Spam folder. Your willingness to reach out and highlight this issue means a lot to us, and we appreciate the opportunity to make amends. Thank you sincerely for your patience and understanding. We are committed to addressing your concerns and look forward to speaking with you soon. Warm regards, Z Grills Service Team

Response from Z GrillsMar 4, 2024

Hi Ramon! We deeply regret that you encountered difficulties while contacting our customer service. It's important to us that you receive the assistance you require, and we sincerely apologize if we fell short of that commitment. We noticed that our email support team has replied with a detailed message to your inbox for your previous request, which might also be in your spam folder. Please take a moment to review it at your earliest convenience. If you need further clarification or if there's anything more we can do to help, please don't hesitate to reach out. Your satisfaction is our top priority, and we're here for you every step of the way. Thank you for your understanding, and we hope the rest of your day is much better! Warm regards, Z Grills Service Team