Z GrillsReviews of zgrills.com

Response from Z GrillsSep 19, 2024

Hi Joshua! We are terribly sorry that you had issues when reaching out to our customer service. We hope you got the help you needed but if you didn't, we kindly request that you provide us with your contact information so that we can investigate the matter further. We ask for your patience during this period of heightened activity. We appreciate your understanding and are committed to assisting you as promptly as possible. Warm regards, Z Grills Service Team

Response from Z GrillsSep 13, 2024

Hi there! Thank you for your feedback. We're sorry to hear about your negative experience with our grill. We understand that you purchased it with the expectation of enjoyment, and it has indeed performed well, contributing to many delicious meals in the past. It's unfortunate when such a reliable tool encounters issues. Please kindly provide us with your mailing address, and we will make effort to set things right. Warm regards, Z Grills Service Team

Response from Z GrillsSep 10, 2024

Hi Tom! Thank you for your patience and understanding throughout this process. We truly appreciate your cooperation and the time you've taken to bring this matter to our attention. We have replied to your response regarding the auger issue you mentioned in our previous correspondence (the August 20 email). Our analysis suggests that it may be related to the RTD probe. Your satisfaction is our top priority, and we are committed to resolving this issue to your full satisfaction. For your 450B grill, the assembly of the new replacement part does indeed require the hopper to be unscrewed. To assist you with this process, we have provided a video guide that offers step-by-step instructions. We hope you find this helpful and that it simplifies the assembly process for you. We deeply regret the loss of the replacement package during transit and apologize for any inconvenience this may have caused. Rest assured, we have taken immediate action and have arranged for a new package to be sent to you without delay. We value your business and want to ensure that your experience with our products is nothing short of excellent. If you have any further questions or require additional assistance, please do not hesitate to contact us. Thank you once again for your understanding, and we look forward to resolving this issue properly. Warm regards, Z Grills Service Team

Response from Z GrillsAug 30, 2024

Hi Scott! Thank you ever so much for taking the time to share your valuable feedback with us. We genuinely appreciate your input and are truly sorry to hear that your experience did not align with the high standards we consistently aim to maintain. We recognize that the grill functioned well last year, but it appears there may now be a component causing the temperature to fluctuate, which results in inconsistent smoking, as usual. To better assist you and address this issue effectively, we kindly request your email address, if you feel comfortable providing it. We are committed to ensuring your satisfaction and look forward to the opportunity to enhance your experience with our product. Thank you for your understanding and cooperation. Warm regards, Z Grills Service Team

Response from Z GrillsAug 8, 2024

Hi Jeffrey, We are deeply grateful for the time you've invested in sharing your feedback with us. Please accept our sincere apologies if your experience did not meet the high standards we strive to uphold. If it's not too much trouble, we would be most appreciative if you could provide us with your email address. This will enable us to assist you further and ensure a more positive outcome. Once again, we extend our heartfelt apologies for any inconvenience you may have encountered. Your satisfaction is our utmost priority, and we are committed to making things right. Thank you for your understanding and cooperation. Warm regards, Z Grills Service Team

Response from Z GrillsJul 19, 2024

Hi Josh! We are deeply grateful for the time you've invested in sharing your feedback with us. Please accept our sincere apologies if your experience did not meet the high standards we strive to uphold. Once again, we extend our heartfelt apologies for any inconvenience you may have encountered. Your satisfaction is our utmost priority, and we are committed to making things right. Thank you for bringing this to our attention. Warm regards, Z Grills Service Team

Response from Z GrillsJul 18, 2024

Hi Larry! We truly appreciate your patience. We apologize for the delay in response – we're currently working through a high volume of inquiries, but please be assured that your issue is important to us and we're making our way to your ticket as swiftly as possible. Thank you for bringing this to our attention. Warm regards, Z Grills Service Team