David B.
Issue Resolved.
Purchased a Z-Grill 550 in December 2020. Had issues and was very frustrated. Spoke with Melanie Roberts and the issue was resolved. Initially, not happy at all but in dealing with Ms.Roberts, the issue was addressed to my satisfaction. It's difficult to find Customer Service in this time, but I am very pleased with the outcome. Thank you very much Ms. Roberts!
Response from Z GrillsApr 12, 2021
Hi David, Thank you for your precious time. We understand the frustration of keeping the problem not moving forward and we appreciate your feedback. We do work very hard to assist you since you are giving us the opportunity and would like you to cooperate with us to make it right as expected previously. However, things seems getting out of control after the part replacement was replaced, please assure that we will grasp the final attempt you can give, and looking forward to seeing your reply soon. We will be happy to assist you moving forward if you need it, we would appreciate the opportunity to earn your business. Zgrills Customer Support Team


