Z GrillsReviews of zgrills.com

I recently participated in the mystery box promotion that Zgrills sponsored on their website. For those of you unfamiliar, you pay $399 and get one of five grills described on the site. There is no deception or fraud here; customers are well aware of how the sale works when they purchase a grill. I received perhaps the smallest pellet grill offered in this promotion. Given that I cook for my wife and myself, and sometimes my inlaws, I thought that was a good choice for me. And since I only paid $399, I got it for $80 less than the regular price listed on their website. The shipping was delayed by a few days after FedEx picked it up, but only about two or three. Normal when shipping something of this size and weight, I think (box weighed nearly 100 lbs.). My son and I put it together in under an hour. I did the initial burn-in process, and used it for my first attempt at smoked ribs a few days later. The PID controller works as advertised, the grill performers just as a pellet grill should, and the ribs were pretty decent for a first attempt. Unfortunately, in the last couple of days, I found a dent in the hopper, one that I believe probably happened in shipping (no marks on the grill, so I believe that the impact happened when it was protected by cardboard, plastic, and styrofoam). Even in spite of that, the grill works well and performs as it should. When I contacted customer service about the issue, I was given a reasonable resolution to the situation. In fact, if I could rate FedEx separately from Zgrills, I would give them a single star. Zgrills performance both during and after the sale was exemplary. They processed the order, shipped it, sent me the tracking information, and from there, it was out of their hands. FedEx delayed the shipment and managed to dent a metal product that was well-packaged. If I were Zgrills, I would find another shipping company (DHL? UPS?) and see if customer satisfaction goes up, and reports of damaged grills and late deliveries go down. In all, I'd buy another pellet grill from Zgrills... but I don't think I'll have to. As long as I can get FedEx to keep their hands off of it, I think my grill will last a long time.

Customer service was great. I had a concern and they responded quickly through email. They contacted me by phone also. They went above and beyond my expectations to address my concerns. Would recommend them to anyone!

I purchased a 7002E and could not be happier with my experience. Z Grills customer service is amazing and will do everything that they can to make sure you are happy with your purchase. I just received my grill the other day and assembly was a breeze. I did my first test cook and the end result was spectacular. Can’t wait to get a brisket going this weekend.

I have had my 700D for about 4 years now, I have used in in sub zero weather, rain snow you name it and it has always cooked to perfection every time. You'll always hear of pit bosses blowing up or people tell you to buy a more expensive product that is "superior" is wrong. You simply cannot beat quality for the price and if you do end up having a problem under warranty, they will stand behind what they sell.

I have had a 700E Model for over a year and it works perfectly. Anyone that says otherwise is full of sh**.

I’ve had my Z Grill now for about 2 months and really like it!! I’ve cooked beer can chicken, ribs, pork shoulder, etc without a problem! Purchased the thermal cover for those cool spring/fall days and it works well!! Temp control hasn’t been an issue so I’m very happy!!

I've been in the market for a pellet grill ever since I heard about them on the Dan Patrick show. I learned about the Z grill while watching NASCAR and purchased one during a flash sale. I couldn't be more happy with it. It was easy to put together and it made me am immediate grill expert. I've smoked pulled pork, chicken and tri tip and they were all delicious. Can't wait to do a brisket. Also have grilled steaks, burgers, vegetables (which come out really good) at higher heats and everything comes out delicious. I would highly recommend the grill for its price and performance!

After a year of research... I narrowed my pellet grill choices down to 2... Z-Grills and Traeger Grills. I went with a ZGrill Large size... my neighbor went with a Traeger. We are both very happy... we can grill, bake, smoke, etc. I have eaten the best steaks, fish, pizza, etc. this past 6 months!!! Only difference was the price... Z-Grills are about 37% less. I think my neighbor wishes he bought a Z-Grill! I am a fan for life!! I LOVE using my z-grill... it's more than I ever hoped for!!!