Z GrillsReviews of zgrills.com

We purchased a z grill about a year ago and we have loved having it, no problems until about a month ago. Then the smoker began having an issue with catching fire when above a certain temp. We tried cleaning it and a few other troubleshoot ideas but still was not working properly. I contacted the customer service and after confirming my purchase they had a brand new smoker in the mail to us. It was received quickly and I was satisfied with the outcome. We haven't put the new one together yet but hoping no problems will occur. I was mainly impressed with the polite and responsive customer service.

This review is for the ZPG-700D. About four months ago we started looking into pellet grills. The primary reason is that we were moving, and no longer had natural gas for our grill. I did not feel like dealing with propane, or charcoal. So, we started doing some research and learned of Z Grills in Consumer Reports. It was not a top scorer, but it was recommended, primarily for “evenness of heating and indirect cooking.” One feature that we particularly like was the enclosed base with doors. It also has a very attractive price point. Being our first pellet grill, we liked the idea of being economical on our first purchase (maybe we won’t like pellet grilling). So we ordered the 700D and started our impatient wait. I used this time to read (on-line) documentation and watch YouTube videos on the Z Grill, and pellet cooking in general. My wife started lining up recipes. I also bought some inexpensive pellets from Walmart (Expert Grilling and Smoking Pellets, 20 Pounds $6.88), as I did not want to waste my “expensive” pellets on the hour-long burn-in process. Our grill arrives and my wife and I eagerly start putting it together. We had no trouble following the printed instructions, and while one person could do it, two made it easier, especially when we lifted the grill chamber onto the base assembly. We did have two problems: 1. When we unpacked the large main grill, we noticed that the porcelain coating was chipped in two places, exposing the bare metal of the grate. 2. When it came time to attach the hopper to the chamber, one set of bolt and gasket was missing. And this is where Z Grills began to shine, and really made us fans. We called customer service and were told the parts would be sent to us. We were also told that it would be OK to use the grill with the chipped grate and missing screw (the chips were easily avoided and three screws would do for now). The customer service was great, and gave us confidence in our selection of Z Grills. So we complete the initial firing and burn-in process (max temperature I saw was 456 degrees, which might be just enough to sear), and then cooked our first meal. Wow, so good. I can’t believe I was skeptical about cooking/grilling with pellets! Oh, and about those “inexpensive” pellets… Well, I have nothing to compare them to, yet, as they have been working fine for all our meals. The “expensive” pellets are from a well-known grill maker that starts with the letter T. They are about $20 for 20 pounds. I don’t know if this review can be edited/updated, but when I open that other bag of pellets, I’ll try to edit/update this review (even though this isn’t a “pellet” review). One other thing. You can buy disposable foil liners for the drip bucket, but we found and old pickle jar works even better, as it’s zero cost, has a wide mouth and is sealable. Chances are, if you look around your kitchen, you’ll find other things to use, i.e. to-go food containers. Just be aware that the drip bucket is right next to the chamber, so it does get hot. Make sure what you use doesn’t melt. Oh, and the parts have arrived, so I truly believe Z Grills stands behind their product(s). Thanks for reading.

I received the Blind Box and got the 6002B2. The package arrived quickly and in good shape. Everything was packed in the box very precisely, almost like some engineering went into how to more effectively pack everything in there (no wasted space). It took me about 45 minutes to install by myself. The only part that was not clear was how to route the wires for the probe/PID connections. A call to customer service quickly answered my question. Getting this thing "burned in" for the first time was a snap. Followed provided instructions to the T. My first cook was burgers and dogs. I set it on the high setting. From what I can tell, the hottest it got was around 475 (but I didn't have the sear plate open). Made fast work of the food. The burgers were SO juicy. My second cook was a Boston butt. I set the temp to 225, and it pretty much maintained that temp throughout the entire cook, give or take about 5 degrees. The " set it and forget it" is really going to up my BBQ game. It's still pretty early on, so longevity will tell, but I am super impressed with this unit. Also, if you must contact customer service, I hope you get Destiny. She has been a real pleasure to work with.

i got the blind box deal and now wish i hadnt because i ended up with the smallest grill they sell i think and the shipping was horrible it sat at fed ex for 3 weeks before it shipped, the grill always shuts off due to low heat code it always has to run a cycle then be turned off and back on but it cooks good when it works

We purchased our ZGrill earlier this month (7/21). We could not be happier. Assembly was very easy. I will never go back to a traditional charcoal grill. Awesome concept!!!

Long time customer with z-grill!!! Purchased my grill back in 2017. Recently started having issue when starting grill it would keep heating to high temperature. Called the z-grill customer support and they diagnosed problem and sent me out a new control board. Definitely will purchase a new z-grill when time comes!!! Thanks again for the excellent service....

I ordered a blind box and received a grill that is not yet available. The customer service has been great and I am very happy with my grill. I put a thermometer on the top shelf opposite of the one that controls the grill and they both have read very close together. The heat distribution is amazing.

Bought a grill was missing pieces they sent me all the pieces I needed service was great thanks very much