Consumer
Better than Traeger
Great customer service and great product. Turns on quick with minimal effort and cooks the food with minimal supervision. 10/10

Z GRILLS is the industry leader and originator of the wood pellet grill! We have been producing grills for more than 30 years. Our products are rated as "2019 best grills" on Forbes' official website! We provide a world-class culinary experience in our customers through our innovative 8-1 grill, providing the ability to grill, smoke, bake, roast, braise & BBQ!
Z Grills (zgrills.com) has 747 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Showing 505 reviews with 5 stars · Clear filters
Consumer
Great customer service and great product. Turns on quick with minimal effort and cooks the food with minimal supervision. 10/10
Merrick A.
Sent out replacement RTD probe right away to help fix my problem. Great customer service!
Mark S.
Fabulous product well made and does everything you could ever ask for could not be happier with it I can’t say anything about customer service as I had no issues but you will not be disappointed with the bbq awesome
Celena H.
Great company! I needed a part for my grill and the customer service was amazing. Fixed my problem and sent me the part within 2 days.
K. K.
Excellent costumer service. I received a smoker as a gift and had no receipt for proof of purchase. Needed a new temperature sensor and they send me one for free. Thanks again!
Andrew Straub S.
After having my smoker for a year, I ran in to my auger motor burning out on me. However, the customer service at Z Grills is bar none the best I've ever had with any company! They sent me a new augor motor because it was covered under their 3 year warranty without any questions. I installed the new motor and it works perfectly. Thank you so much!
Gaylan B.
I just smoked my first brisket on my new Zgrill. I got it in a blind box and I am so happy with it. We are in transition, moving from Texas to North Carolina. I lost both my hands a few years ago, so a pellet smoker is easier for me. My wife had bought me a Yoder 640 and it was great, but I decided to sell it instead of moving it. I read about the Zgrill blind box and ordered one. The brisket was the best I’ve ever made. The grill was super easy to use and produced really good smoke. I was amazed at how few pellets it took. I know it’s smaller than my Yoder, but it took less than half as many pellets. Keep up the good work.
David
My z grill got a code 1 and would not turn on . Call Z Grill support for help and got help to trouble shot problem. They were very helpful and set me on right path to fix. It was still under warranty and sent me the part required. They were very professional sent the part witch i got in 3 days . I would recommend buying .