Z GrillsReviews of zgrills.com

The service at zgrills is unmatched they responded to email almost immediately and offered the assistance I needed get my zgrill going again. My smoker is 2 years old and the temp.probe went bad and with minimal effort the service team at zgrills made the fix quick and easy and in less then 24 hours after contacting them my new part is already on the way. I use my smoker regularly and because of the quick actions of this team I will be back up and running in no time at all. Its service like this that keeps customers coming back for years to come

Writing first about recent excellent costumer service and my overall opinion of the company and their products. I recently worked with Z Grill's customer service team to resolve an issue with my grill, which resulted in them replacing my grill. All communications were fast (same day email replies throughout), clear, and the outcome very fair. I've been a customer of Z Grills since 2021 and VERY much appreciate the outstanding customer service in helping resolve my issues that made sense for us both. This is certainly not the case for other grill manufacturers and its good to have a company like this stand behind its products. And their grills (pellet smokers) are terrific: very high value to price ratio. The grills perform very well, especially even cooking throughout the different grill chambers I've owned: an important feature for consistent and successful cooks. Their Accessories (per their website) are also excellent and have been great investments for me over these past +5 years: from insulated winter grill covers to sus304 stainless steel upgraded grill grates - all very high quality and effective. There are numerous online videos and reviews of Z Grill's various models that will attest to its high-quality products, too. In summary, I've had really positive experiences with Z Grill's (1) pellet smokers and related products, and (2) its customer service standing behind its products and working with me in a non-confrontational, honest way to resolve a recent particular issue covered under its warranty. This combination is why I will continue to invest in Z Grills in the future; really outstanding pellet smokers!

I thought this review was important to share just because how accommodating Angela was. I had an issue with my smoker that was partially my fault but she still went about her job of Customer Satisfaction, which we all know is very hard to find these days! Thanks again Angela!

I found this company from a smoker rating website and started to investigate who they are. Soon found out that they use better grade and thickness of steel in the construction of their grills and have a reputation of standing behind their products. I bought a grill and EVERY single question to the support team has generated a timely response with real answers that build confidence. My grill (and WIFI conductibility) are amazing - as are the meals that I have cooked in my new grill. I cannot say enough about how awesome this company is and how they earned my praise and respect in this age where many companies only pretend to care. Z Grills - I recommend you to all my family and best friends as I hope they will do business with a company like you !!

After using my Z Grill for several years it stopped heating up properly. I contacted Z Grill support team and they helped me to get the proper replacement parts and gave me instructions on how to install them. This took awhile but they were very helpful and their diagnosis was right on. It now works better than ever. Thanks to the support folks. They have a great product.

If you're looking for a pellet smoker, go with Z Grills. Most of the pellet grills are about the same: you load pellets in, set the temp, and let it go. But if something breaks, you may have to replace parts, and in some cases, it's on your dime. Not with Z Grills. I had a Wi-Fi controller go out on mine that was just out of warranty. I got with customer service, explaining what the problem was. We went through a troubleshooting process to find out it was the controller. They decided that they would send me a new one free of charge, even though it was out of warranty. You can't ask for better customer service.

Customer service was fast and efficient. This will be my second replacement temp probe after they caused an error on high heat. However, I was told they are making them in-house now and they are higher quality than before. This has been the only issue with my almost 5 year old grill.

I've had my Grill for about 4 years. I use it heavily. I've had a few issues. I burned through the fire pit - did I mention I use it heavily? And recently the thermal probe finally died. I'm never worried, because ZGrill has always been there, diagnosed the issue, and sent parts. My most recent issue wasn't under warranty, but the part was reasonable (except for the purchase surcharge from the state of CA) but again I got the part, and I'm back up and smoking/grilling.