Z GrillsReviews of zgrills.com

I received my grill yesterday. It was a Christmas gift from my wife. The box looked rough on delivery, I unpacked it and what do I notice? Damage and dings to the barrel! I sent customer service an email with attached pictures of the damage, and afterwards called and spoke with a very nice representative (which is the only reason I’m leaving a 2 star review) who advised would have a new barrel shipped to me ASAP. A few hours later I receive an email from the support department, in reply to my email, telling me that the barrel was not in stock and quote ‘could I fix it tools’!? And to compensate me they would send me a $50 gift card and (2) bags of pellets. Smh. I thought long before actually adding this to my wishlist and if I was making the right decision choosing Z-Grills…I’m left feeling like I should have went another direction.

I’ve written a previous review and this is an update. I returned the grill after receiving and installing replacement parts and the auger no longer working. This grill worked well a few times but in the end seemed to be low quality junk. My new camp chef seems to be MUCH better.

I purchased a 430 from Z-Grill. The first three time I used it I was pleased, then the problems started. I ruined back ribs because I the flame went out and would not reignite. Took awhile but I found out a dirty temp probe was the problem. Cleaned the probe and worked for one time. The next time the auger started jamming, changed to new pellets (Dry) and the same problem occurred. Just ordered new Z-Grill pellets, when the arrive I will try again. Bottom line this grill is to sensitive to common environmental conditions, wish I had not invested in it.

Hello I purchased a ZPG 700E about 3 years ago. The 1st year I stored the grill in my garage and had no issues. Last year I moved the grill to my patio and it started to have auger clog issues. Moisture would make the pellets swell and clog the auger. I cleared this many times and actually stopped using the grill as I have 2 other brands that do not have this issue. This summer I started using the ZGrill again and had no problem until we had a thunderstorm. I contacted ZGrlls and their answer was to empty the hopper after each cook. That's crazy...why have a 20 lb pellet hopper if you cannot use it more than once. They have a poor design. There is a air gap between the pellet hopper and the fire box that lets rain and moisture into the auger shaft. They have to fix this or redesign. Seriously this pellet grill is more trouble than it is worth and I have 2 other brands that do not have this problem!

The grill does not meet my expectations. It's my first one but it seems to take longer to get the meat to temp than the recipe says. I mean like 30 to 60 minutes longer. Very little smoke. I asked about this and got no answer. Once the meat is done it tastes fine but not much smoke ring on the meat. Wont buy another Zgrill. Thinking I'll sell it at my next yard sale

I sent this to zgrill two weeks ago, asking them to please check my spelling, before I posted it. Obviously and with joking sarcasm, giving them an opportunity to respond however, no response…not surprised. STOP, DO NOT BUY THIS PRODUCT Do not buy any product from Zgrill. You may be able to get hold of a person pre-sale however, it ends there! I had a Traeger for 11+ years and it finally died. After doing a bit of research it seemed the better value was Zgrill. I WAS WRONG. It all has to do with customer service or in Zgrills case, the lack of it. Customer service is foreign to them, actually nonexistent. My Zgrill was running cold. At 180 it never gets above 163. I sent them pictures of the read out and called 4 times, wrote them a few times and got 1 email back asking a few silly questions. They are telling me the aluminum foil on the grease tray is causing this. However, clearly it is not! I put foil on my Traeger grease tray for 11 years and this has no bearing whatsoever. After calling Zgrill you are asked to leave your name and number and someone will return the call within 48 hours. It’s been 10 days and is clear the call is not coming. I did have issues initially with my Traeger and when it was determined it could not be resolved they drove a new assembled replacement to my home. If I had to do it all over again, I would pay a bit more for customer service. Zgrill is the United Airlines, the Comcast of the grilling industry. Be warned.