Z GrillsReviews of zgrills.com

Response from Z GrillsApr 11, 2025

Hi Darren, Thank you so much for your honest feedback — we truly appreciate you taking the time to share your experience. We’re really sorry to hear about the issues you've encountered with your grill. This is definitely not the experience we want for our customers. Please feel free to email us at [email protected] — we would love the opportunity to help troubleshoot your WiFi connection issues, look into the temperature control problem, and make things right for you. At Z Grills, we take pride in our 30+ years of grill manufacturing experience and stand behind our products. We also understand that technology can sometimes be tricky, and our support team is always here to assist. Looking forward to hearing from you so we can get this resolved! Zgrills team

Response from Z GrillsApr 7, 2025

Dear Sue, First of all, thank you for being part of our Blind Box program. We truly appreciate your support and are very sorry to hear about your recent experience. We understand how frustrating it is when your grill doesn’t perform as expected — especially after the excitement of receiving a replacement and looking forward to grilling again in spring. Your feedback has been received loud and clear, and we sincerely apologize for the delayed response from our customer service team. That is not the standard of service we aim to provide, especially for customers like you who have put their trust in us. We would love to make things right. Please allow us to escalate your case immediately. If you could kindly share your order number or email us again at [[email protected]] with “Urgent: Blind Box Support Follow-up” in the subject line, we’ll prioritize your case for resolution. We hope you’ll give us the chance to resolve this quickly and restore your confidence in our brand. Warm regards, Z Grills Team

Response from Z GrillsMar 14, 2025

Hi Brandon, We're truly sorry to hear about your experience, and we appreciate you sharing your feedback. This is definitely not the experience we want for our customers. We understand how frustrating recurring issues can be, and we want to make things right. Please reach out to our support team at [email protected], and we’ll do our best to find a lasting solution for you. If you’ve already been in touch, let us know your case details, and we’ll escalate it to ensure you get the help you need. We value your trust and hope to turn your experience around. Best, Z Grills Team

Response from Z GrillsFeb 10, 2025

Hi Steve Thank you for taking the time to share your feedback. We’re truly sorry to hear about the challenges you’ve experienced with the 7002C2E WiFi functionality and our 2.0 app. We understand how important reliable remote monitoring is—especially during long smoke sessions—and we apologize for any inconvenience caused by connectivity issues and delayed support responses. Your experience does not reflect the standard we strive for, and please know that your concerns are being taken very seriously. We are actively working on improvements to the app’s stability and connectivity, and we’re in the process of enhancing our support systems to ensure more timely and effective assistance for technical issues. In the meantime, if you continue to experience difficulties, please don’t hesitate to reach out directly to our support team. Providing as much detail as possible about the issue will help us expedite a resolution. We appreciate your patience and understanding as we work to improve our products and services. Your feedback is invaluable in helping us serve you better in the future. Thank you again for your honest review. Sincerely, ZGrills Team

Response from Z GrillsDec 27, 2024

Dear Nicholas, Thank you for reaching out to us and letting us know about the issues you’ve experienced with the digital controller. We deeply regret the inconvenience this has caused and understand how frustrating this situation must be for you. we are here to help resolve the issue and ensure your grill is functioning as it should. Our dedicated customer service team is ready to assist you further in diagnosing and addressing the problem. We encourage you to contact our support team at [email protected]. To expedite the process, please provide the following details when you reach out: 1. Your order number or proof of purchase. 2. A brief description of the issue (e.g., replacement controller not working). 3. Any photos or videos of the controller to help us better understand the problem. We are committed to ensuring that every customer has a positive experience with our products. Please rest assured that we’ll do everything possible to resolve this matter to your satisfaction. Thank you for your patience and understanding. We look forward to assisting you further. Best regards, Z Grills Team

Response from Z GrillsDec 12, 2024

Hi Nathan, I'm truly sorry to hear about your frustrating experience, and I completely understand your disappointment. This is not the experience we want you to have. I sincerely apologize for the shipping delay and the lack of timely responses from our team. I want to make this right for you. Please DM me your order details, and I will personally look into this and do my best to resolve the issue promptly. Thank you for your patience and understanding. We appreciate you bringing this to our attention, and we are committed to improving our service. Best regards Z Grills team

Response from Z GrillsDec 12, 2024

Hi， Thank you for sharing your feedback, and I’m sorry to hear that your mystery box purchase didn’t meet your expectations. Our goal is to surprise and delight our customers with every box, and I apologize if that wasn’t your experience. We take your concerns seriously and would love to make this right. Please DM me your order details, and I will personally look into this for you and see how we can resolve it. Thank you for your patience and understanding. Best regards Z Grills team

Response from Z GrillsDec 12, 2024

Hi Don, I’m very sorry to hear about the frustration you’ve experienced with tracking your grill and the delay in shipment. I completely understand how upsetting this must be, and I sincerely apologize for the lack of communication and clarity from our side. It seems there was an issue with your order, and I’m glad you were able to get in touch with customer service to learn more. I’ll personally follow up on this to ensure your grill is shipped as soon as possible. Please DM me your order details so I can look into this further and provide you with a more accurate update. Thank you so much for your patience and understanding. Best regards Z Grills team