Z GrillsReviews of zgrills.com

Grill delivered with some damage and a missing piece. I could live with the little bit of damage from delivery and asked zgrill just to send the one missing support bar for the frame. It's been over 8 months now and they keep telling me that they don't have the part in stock and its in backorder. After 8 months, I don't but that excuse. I would rather have the lie to me and tell me they have no intention to send it to me.

Got my grill via blind box. Got the 550. The quality of the unit is low. It was easy to put together. I noticed the temperature bouncing around a bit to the high side. I also noticed that there is very little smoke unless you turn the dial to SMOKE. I figured it would deliver a bit more smoke at 180 and 225. The ribs were good but not as good as when they come off my weber kettle. It is nice to be able to basically set it and forget it but for a better flavor and cook again the Weber Kettle cannot be beat!!! Hoping the temps regulate better on the next cook. Stay Tuned!!

This is not a quality grill. It worked for about 3 months & then it had wild temp swings. I would spend my money on a better grill. Im not impressed enough to try & fix it. Lesson learned, I should have listened to the reviews

Overall I’ve unfortunately been disappointed with this unit. I purchased this just over a year ago and from the first week starting having issues. I began to notice that for being a smoker, it produced very little smoke most of the time, but then on occasion would produce adequate smoke for a short time any time above 225. I reached out to ZGrill support and was informed this is “normal” and these units are a grill and not to expect smoke when grilling. This is much unlike my Traeger, where it produces smoke even while grilling because well….. it’s a smoker/grill. We went back and forth several times and Wes never offered any resolution by “customer service”. Since then I have found that if I want anything I cook to have an smoke flavor, I have to add 2-3 hours on “smoke” otherwise there is such light smoke flavor it’s almost not noticeable. The only reason I gave it a second star is because of how consistent the temperature holds during a long cook. That’s the only thing I really like about it and wish that they would have come up with a solution to assist a frustrated customer rather than say basically to just deal with it.

I purchased a z grill for my husband's birthday in February 2021. We used it maybe 10 times before 2 of the parts went out. I contacted a grill in March 2022 they told me the parts were available and we would receive them in a week. Fast forward to May and now being told they are out of stock. Was told we sent you pellets, but we can't use them. I am not happy at all with customer service lying and saying well we sent you free pellets.

Edit: the blind box is not the way to go. You will most likely end up with the base model, and it is not the one you want. The lid has an awkward fit, and after a few uses you will have grease dripping out of the front seam. Be sure to get a grill pad to protect your deck, but don’t count on getting it discounted like it would be if you bundled it with a regular purchase. The “free” rain cover is far from it, unless you read the lengthy webpage word for word. Add another $18 for that. Overall, the grill gets the job done. It eats pellets and can reach 400. Avoid the blind box deal, and read every word before you pull the trigger. Original review: The blind box deal is awesome if you get something above the base model. I wanted to order a thermal blanket with the grill, but was unable to do so given the uncertainty about which model would be sent. If you purchase the base model and bundle it with the accessories you want, the discount will be much better than the blind box deal itself. In hindsight, I would purchase what I want with all discounted accessories. So far the grill has been great for seafood and veggies. Everything arrived in great shape and it took about 30 minutes to put it all together. Another 2 hours to break it in, and we were smoking!

I bought my 11002B March 2022. I've cooked on it about 6 times. First, the grill struggles to reach 400 degrees. That I can handle. It's the difference in temp the pit shows from the app. Either the app needs an upgrade or the firmware on the pit controller does. After many back and forth emails, they are saying move my pit closer to my WiFi. If I did that I would be in my house. My WiFi is stellar and has always worked. Very frustrated that the temp in the app is different than the pits temp. Oh and did I say anything about the customer service, I send paragraphs on the issue and they send back one maybe two sentences saying it's basically my issue and that no one else is having this problem.

This grill is junk compared to a regular smoker... It doesn't smoke anything... The engineers that designed this grill should have run the pellets all the across the grill where it drops pellets... This is non other than an oven... Hardly any smoke at all.. let me show you how to design the ultimate smoker 😊