David B.
Not impressed by the level of features…
Not impressed by the level of features and in general smoke flavor being produced by my new pellet grille. My small box smoker did way better. I contacted support where after multiple emails back and forth it was clear they weren't even reading my messages often suggesting new things to try that I had already told them I'd done. When I told them I wanted to return the item, they just ignored the request and offered to send me a smoke tube... even though I had already told them I bought one to try. Now I'm locked in for the next 50 years (lol, we'll see). Moving forward, I'll probably just invest in a better smoker and see how/if the promotion actually fulfills itself.
Response from Z GrillsSep 25, 2025
Hi David, Thank you for sharing your detailed experience. We’re sorry to hear that your recent cooks did not produce the smoky flavor you expected. We take feedback like this seriously and will be reviewing the details of your case. We hope you’ll give us a chance to make it right and provide a satisfying grilling experience. Your input is valuable as we continue to improve our products and service. Once again, we apologize for any confusion or inconvenience caused. Best regards, Z Grills Service Team