Z GrillsReviews of zgrills.com

so far the worst customer service ever...they make A.I look good. i purchased a zgrill directly through there website during their memorial sale. the one i purchased included two bags of pellets. they did not send with purchase nor did they acknowledge on the invoice. they also did not send an invoice with delivery, their instructions to put together suck. i did email customer service and the first response was basically (how i inferred it)...hey idiot you did not order the pellets. and they submitted a picture with 448.99 price. see idiot, it does not come with pellets. so i told them, hey, i bought it for 409 directly from your site on sale...so they then submit another picture ....hey you lousy moran, it does not come with pellets...(mind you not verbatim and is inferred due to perceived attitudes of the context of email ) .so i said, look at the picture you just submitted in the tiny fine print...comes with two bags of pellets (random flavor) they are nothing more than a bait and switch company, do not purchase directly from there site, in fact do not purchase at all with the customer service they provide. do your self a favor and buy another unit from another vendor. this behavior is surprising due to the alleged reliability of the product.

I was so excited to purchase a zgrill. That when I first was told to expect a delay in shipment I was fine with it. I emailed to ask if there was an ETA and was told no in response. Then was given what seemed to be an ultimatum to either speed the order up by taking a cheaper grill at the same price or cancel my order. I got ahold of a representative over the phone and she was much more helpful and helped me out. I received my grill it was late but that was ok. I also purchased a &40 mystery bag and received it a couple of days after the grill which didn’t make sense. Because the delay had to do with the grill model I ordered so they could have sent the mystery items when ever. This was the biggest disappointment yet. It was supposed to be a $70-$110 value. I got a whisk set and a cutting board. I looked on their web site and seen that they were selling the cutting board $25 and the whisk set was $30. My math isn’t the best but that doesn’t seem to add up to their supposed value. I emailed to ask if this was correct and was told it was. I would never pay $40 for whisk and a cutting board. They must pawn what they can’t sell in these bags. So never ever buy mystery items from them. I was given a $20 gift card thru email because of the late shipment but I can’t see using it and buying anything else. I lost the excitement I had when I ordered. ————————————————————— This is after the response. I read the response and went to the website to see and I did indeed list a sale price. So I again looked at the mystery bag page and seen it’s says in smaller writing that it’s $83.00-$113.00. Must have to do with tax. Then has a list of what you can receive and the value of the items. Like I said I received the whisk and cutting board they are valued at $30.00 and $35.00. That’s not sale price but the Mystery bag list value. It’s only $5.00 under which isn’t a big deal. But something I didn’t mention originally was I also purchased a $0.99 Mystery Easter egg(A grill accessory worth up to $40.00). A promotional deal when you bought a new grill. Which I thought was cool seeing Someone buying a new grill could use accessories. I received a Zgrill baseball cap. That seems more like something that would be given away for free to promote Zgrill. And not a grill accessory. It was something else I wouldn’t buy. It was only $0.99 so I didn’t grieve it. But between buying multiple mystery grill accessories deals and not receiving one item I would actually buy and someone trying to make me take a cheaper grill at the same price. $5.00 is a big deal. But I tell you what I’ve had my grill for a week now I’ve used 3 times and it’s absolutely amazing. Worth every penny. I don’t think I can state how good it is. I’m in love with it.

If I could give less than one star I would. It's been over a month now and I have yet to receive any update on my order. Initially, I thought ordering online for this product would be a piece of cake, especially after the glowing reviews found around the web. The order process was simple enough and they were quick to take the payment and supply tracking information. Feeling confident, I waited...and waited and waited...to no avail. Reached out to support and asked to leave a voice mail to which no one returns your calls [still waiting for a return call 15 days later]. Finally received a call back at 9PM PST from a rep saying the item shipped but Fedex has not updated the tracking to reflect that...I waited another 15 days, nothing arrived. Called fedex and they stated the shipping label was created but canceled by the shipper... Honestly, at this point it's ridiculous so I tried their email support...Haven't received a response in 7 days, What started off as a great experience slowly turned into a nightmare of support failures. If there is a delay, let the customer know, don't string us along, and expect it to be okay.. At this point, I don't know if I even want the grill. If support could reach out to me and give me an update or explanation of what's going on, I'm happy to change my review but as of now, the service has been less than positive.

Order my 700E grill on black Friday and just received it today. I was very excited to start putting this together but once I unpacked everything I notice there was no casters, no base to set the grill on, no grates, no cabinet, and no grill cover. I tried calling but Z Grill is not taking any calls. I left messages and even went on the chat and left all my info. Guess if I dont hear back in a couple of day, guess I will have to get my attorney involved to get my money back. Horrible experience on my 1st pellet grill.

Terrible experience no hardware to assemble with original shipment. Now 75% of time when starting z grill 1000 we get a E2 error. Sometimes it takes 5 minutes of unplugging, turning on & off to ever get it to start. I am sure this is not good on switch cycling so many times. So much for cooking made quick and easy. Expensive deck ornament. Contacted customer support stating all the above & all i here is crickets, nothing zillcho.

I ordered and was charged for a grill over 3 weeks ago. I still don’t have a grill. Best I can tell it still hasn’t even been shipped. Customer service will not accept phone calls. All you can do is leave a number and stay by a phone for 48 hours. I have messaged them at the link on their website. All I got was a response telling me to email them at another link. ZGrills is a horror story to deal with. Looking like I need a lawyer just to get my money back.update 7/31/20. ZGrill finally called me. They said UPS lost my grill. They said another one had been shipped and I would have it by 7/31/30. It is 7:30 PM and still no grill or refund!