Z GrillsReviews of zgrills.com

I purchased a FLAGSHIP 700D4E from zgrills.com in August and have only been able to use this grill 3 times. I followed all instructions to a tee. The first issue I noticed the grill would not hold temperatures. The second issue was the pid display began scrambling the numbers on it and cutting off after 5 minutes of use. The next issue the pid display went blank. It lights up but doesn't display anything. I emailed Zgrills on 10/17/21. I never received a response back. It took 2 more emails and atleast 4 calls to customer service in order to get a response back via email. Keep in mind zgrills customer service is an answer machine that you will not get a call back. After playing email tag for another 3 days I was told my controller unit was bad and I would have to replace it. Oh and to watch a YouTube video on how to do it. What!!!! $700 grill used 3 times and now I am doing qc work that should have been addressed at the factory. This brings me to my next issue. I was told I would have my part this week of 11/4/21. I have emailed zgrills 3 times and guess what no response. I was truly fooled by the misleading reviews on websites. Do yourself a favor and buy the real thing. My friends have had minimal issues with Traegers and if they had an issue it was resolved in a timely fashion. Zgrills is a money grab. Their customer service is a joke!!!

Got the grill. Barrel was damaged. In touch with customer service. Working it out now.\ Update: So, they sent me a new barrel... that has the incorrect drill holes to attach it to the legs! So now I have two barrels that are worthless (or maybe this one is good for someone, but not for my particular grill. Ya know, if you don't have one that works... why are trying to sell them for $600 online? We're going on a month and I wish I'd just spent the extra money for a different grill and I wouldn't be going through this b.s.

I’ve had mine for about 3 months within the 2nd week the temperature probe went out, I called them they sent me a new one which got lost in the mail “I know that’s not there problem” but anyways got a new probe one month later and today it started smoking really bad I open it up and there was a fire in there even after just cleaning it out…. Terrible product do not buy!!!

44 days later, i received the correct part and it works. 44 days! that's over 5 fricking weeks!!!! The product itself- the 700 series- works well, when it functions. I’ve been attempting to get my 1 year old smoker working again by working with ZGrills support for over a month now. Still can’t get it to even turn on. Might be time to admit i made a mistake with this purchase. There is not even any urgency to get me the proper parts. I’ve been waiting a week now for a $5 part to arrive.

Is it possible to give zero stars??? I would love to give the actual bbq a review but I can’t. This review is about the customer service or complete lack there of at ZGrills. We purchased the ZGrill Pellet BBQ/Smoker, Model #ZPG-7002B off of Amazon as a Father’s Day gift back in June. I had read good reviews about the product itself and was anxious to get it assembled. We opened the box, laid everything out and started the assembly process. We attached the lid to the cooking barrel, flipped it over to attach the legs just to find such a huge dent in the canister that not only would the leg not insert, the weld on the actual canister had separated. This was not a shipping incident, the only way it could have happened was in the original factory where it came from. Someone obviously damaged it but didn’t want to own up to it and packed it as is in the box. Stuff happens, I get it but when we contacted customer service they were zero help. Originally they asked us to send the damaged piece back (after several weeks of emails) and they would send a new one. Fine, I could do this to hopefully get our bbq up and working before the end of summer. When they realized we are in Canada they said they can’t do this. After many more weeks of emails, they told us to repack it (good luck, have you ever tried to repack something in a box properly with all those pieces?!) and return it. There is no way we can get it all back in its original box. Now they’re telling us to get more boxes, weigh them, send the dimensions and they will send us shipping labels to return it. I’m sorry, but if you are going to sell this in Canada, the policies should be the same as for your American customers. Now we have to find boxes, pack it up, find some way to weigh it (like everyone has a weigh scale sitting around their home) and wait for them to send shipping labels. I don’t even know if this will be going by courier or if they expect us to take it to the post office which is a complete joke. If we’re lucky, maybe we will get it before the snow flys. Until then, we have bbq pieces covering our dining room table and office floor. I have never ever in my life experienced such horrendous, ridiculous customer service. I just want the one damaged piece to be replaced so we can assemble this thing and maybe get one bbq in before winter!!! I really wish we would have spent the extra few bucks and bought a Traeger, at least we would have been able to enjoy it over the summer.

Worst purchase ever!!! I decided to replace Hubs old smoker/grill for a Father's day gift and purchased a Blind Box. I received a ZPG-550B2, the lowest model they make and apparently the newest so extra parts are not available (according to support) in a very timely manner, however it was damaged at the time of receipt (I'm assuming due to poor care during shipping). It's obvious it was dropped as it is dented in several places. I immediately called customer service and was told that the damage could cause integrity issues to the paint and cause corrosion to email support and they would gladly take care of it. I emailed support and told them of the damage, the response I received was that the grill is so new that replacement parts are unavailable and they were offering me $50 credit or 2 bags of pellets. Before I answered I discovered that the auger sticks and does not drop pellets thus no smoke. I followed the initial start up to the letter to make sure I was doing everything correct. I informed them of this issue and was told to follow certain steps to trouble shoot...again I followed instructions and it still didn't work. I then realized the temperature would not regulate...again troubleshooting instructions which O followed again. I have now had at least 20 emails in the past month trying to get this resolved and they have now decided they are willing to send me a new temperature control unit. Sure, this may solve the temperature regulation issue but does not solve the auger sticking and not working properly, the fact I get no smoke, and the dents on the hopper, lid, and bottom containment unit. When I pointed this out they stopped responding to my emails immediately (I was in a conversation the was only a few minutes in between responses and then suddenly nothing). I am sincerely disappointed in both the grill/smoker and the customer service I have received. After a month of trying to resolve the issues I am at my breaking point and want my $400 + back.....Oh, and when I asked about returning it I was told "If you want to return, we are sorry to tell you that according to our return policy, all merchandise must be unused, unassembled, and returned in the original packaging and we will charge you $90 freight fees." Buyer Beware...this company obviously does not care about it's customers!!!

I ordered the blind box I got a 550b2 this is what most people will get. They charge 399.00 for it the grill is junk it is cheaply made want last. Its a really small grill maybe one slab of ribs it has no shelf on the outside of the grill. it has no way to hang the electric cord real dangerous if it rains, On the inside it has a top shelf that is so small you might be able to put a couple chicken legs on it. I am disputing the charge with the credit card company. I am trying to keep other people from making the same mistake I did. Rural king has the same grill for $269.99 . On the blind box they claim its worth at least $399.00 you can see that's a lie also the grill with rural king comes with a cover blind box you have to jump thru hoops to get one. I will try to make a video to show how bad it is. I tried to get z grills to make this right by email and phone. They said I should have read that there is no return on the blind box . So here I am stuck with this thing

I purchased a grill from this company under a promotion called "Blind Box". I received my grill (07/24/2021) ZPG-6002B2, which can only be sold through this program. The assembly was very easy and we were able to assemble the grill in less than an hour. We read the directions and assembled the grill as instructed. We seasoned the grill as recommended for 45 minutes at a high temp. We put the grill on smoke cycle for 10 minutes and then placed the grill in shut down mode. When we put the grill in shut down mode, I heard a loud pop. I tried to cut the grill on and nothing. I took the grill apart and discovered that one of the wires was burnt. I called Z Grill several times and no one answered. I left a voice mail as instructed and no one returned my call. Not I'm really worried because I just spent over $400 for a piece of 70 lb metal which is just sitting in my garage. I can't remember a time where I made a large purchase and no one answered the phone. Maybe it's me being impatient but this is totally unacceptable to me as a consumer. I would not recommend buying anything from Z Grills until they get their customer service problems solved.