Z GrillsReviews of zgrills.com

This is going to be the first of many reviews that I will leave on every single site I can find to show everyone what you get with Z-grills. I bought my Z-grill on Amazon a year and a half ago. I bought it because it comes with a three-year warranty. My grill just stopped working one day so I called customer service. Just like everyone else on here I left a voicemail and was called back two days later. (I feel like I was only called back two days later because I had already escalated a claim with Amazon who said they would contact the manufacturer on my behalf). After finally talking to Z-grills they told me I was going to receive a new igniter rod to fix the problem. I was told it would ship out in 1 to 2 days. Almost a month has gone by and I hadn’t received it so I contacted them again. Now they are telling me it’s on back order. So you lied to me the first time but now you tell the truth and here I am with a broken grill for over a month. There is no timeline as to when I will be able to use my grill again because the part is back ordered. There are 10 different models of my grill for sale on Amazon so they are still selling plenty of product but I can’t get the one small part I need to fix my grill. After another phone call I was told they would reach out to the warehouse and see if they could take the part I need from a grill that they have for sale and get back to me to let me know if this can be done. Again here I am waiting to hear back and they have not done anything. I am going to reach out to the Better Business Bureau and every consumer protection agency I can along with that I will continue to write these reviews on every single website I can. Because if you can’t stand by your product no one should be buying it. I hope that everyone who reads this review decides against a Z- Grill. M. Wilson Adding to my review now that they have responded. They replied to my comment on here and even offered to send me two free bags of pellets. The pellets do me no good when my grill doesn’t work. I still don’t have the part. And still no one has reached out to me? Try to save face for the reply to my comment but I’m gonna tell you right now I’m going to start posting this everywhere until I get a phone call or an email that tells me when I’m getting my replacement unit or just the part I need.

I really do not know why I am not getting any resolution to my problem. I am getting nothing but a HUGE run around and a complete brush off. I have tried to call the listed phone number during the stated “business hours” and have gotten no answer just straight to voice mail. I have tried to use the chat feature on the website during the stated business hours…it comes up and says they are offline. I have 22 emails of back and forth with someone and I STILL don’t have any resolution to this issue of my brand new 8 days old 11002b controller that isn’t connecting to wifi or Bluetooth. The controller is faulty! I have sent NUMEROUS screen shots of it not working. I have sent videos of it not working. I have done all that was asked of me in the emails I have gotten…..NIOTHING that they have sent me works! I really don’t know why no one will listen to me and recognize that the controller is defective! There is NOTHING wrong with my wifi or my phones/tablet (Android based). My phones and tablet connect to other Bluetooth and my wifi connection which is 2.4ghz just fine. I have earbuds and printers as well as my firesticks and other things that all have no issue connecting. WHY am I getting this huge hassle? All I have been asking for in the past week is for a new controller that isn’t defective….Why cant or wont this be honored? The grill has a 3 yr warranty for a reason! Im really not happy!! And I cant get a replacement from the store where it was bought because they are out of stock….. PLEASE HELP ME!! Signed an unhappy owner,

I purchased a grill from Sam's Club. It has worked flawlessly for 7 months. This was my first pellet grille and I have used it frequently. I vacuum and wipe it down regularly. It decided to poop its pants and continually give me Her errors. I can have it on smoke and it still does it. I have re-cleaned and changed out the pellets, and ensured the temp probe is clean, and at the precise distance from the wall. I cannot get them to answer multiple tickets entered on their site nor return messages.

I don't even want to give this piece of crap 1 star but it's mandatory. My husband bought me this thing December 2021 so just 9 months ago, it worked amazing for the first 5 months and has been nothing but an issue since. Even after multiple replacements of the auger, control panel, and motor the same issue keeps happening. I was so excited to get a pellet grill, and I've made sure it stays clean, and so does my husband that now has to shop vac out the whole thing out at each use just so it will continue to work. So my reason for posting this rant, as if 4 months of issues isn't enough, I paid really good money for these ribeyes tonight! I slowly stepped the heat up so it wouldn't crap the bed before the steaks were done, and no sooner do I put them on to cook & shut the lid, bam it stops working again! 🙄 I do not have a cast iron skillet & it's just wrong to put beef like this in the oven to broil!! I'm done, you folks can have this whole thing back!

Been smoking food for years, have used charcoal, electric, propane smokers etc. my girl buys me the base model zgrill and it’s the worst contraption ever, you can set it at 225 and it will bounce around from 200 to 300. I clean it after every use as well as the probe and it still does the same crap. Should stick to barrel smokers like before. Garbage

I just put my Z grill 1000d3e together and followed the burn in instructions and the temp went to 470deg + then down to 420 and kept bouncing back and forth and scorched the stainless steel below the lid and burnt the paint on the back and melted items in the compartment. I then grilled 3 racks of baby back ribs and could not get the temp at or below on the 225 setting and the temp would not stabilize even after 2 hours. I ruined the ribs. Tried calling customer service but just got a recording to leave a message. Someone emailed me and I provided the information that was requested and have not heard back at all. I really think that all the good reviews are fake and being I have only had this grill 4 days, I am going to dispute my credit card charge for the $735.00 they charged me for this piece of junk. I am also filing a review and complaint with the BBB. Z Grills called me after I posted this review, they sent me another controller for the grill. The problem is still the same as before I changed the controller. I still believe that these grills are junk and are possibly falsely advertised and reviewed. I also filed a complaint with the BBB which as of today Z Grills has not responded to. At least their customer service did call me back, but only after filing this review. If this is not resolved, or a refund issued within 30 days from my purchase date, I will dispute the charge with my C/C company.

What customer service? ALL THE REVIEWS THAT SAY CUSTOMER SERVICE SUCKS, IS TRUE!! The instructions for burning the grill in is VERY POORLY WRITTEN and different from website. I'm concerned that the pellets in the hopper smoked more than anything else

I purchased a 750DPro 5/15/2021. The probe has failed code HER. On smoke it reads 540⁰ when in fact it is actually 210⁰ I lost a $94. Brisket, which I was willing to forego this loss. Then the real stuff happens. I have contacted them for 3 months, when they in fact agreed with a bad probe. I was told no problem! We'll send you a probe. It is July 1, and was promised a new probe 3 times. Actually the first representative said by the end of May! I spoke with Angie, and get this Destiny 2 times, whom claimed to be the supervisor of customer service. She told me the probe would be here last week. As luck would have it, I got Ms. Destiny again this week, and promised it would be here today. It is currently 8:17 right now, and it looks like I have lost Memorial day, and The 4th of July. Btw, Angie told me it would be here in 3 days.Destiny said it had been delivered, "maybe to the wrong address" when in fact it was BACKORDERED! So now I sit here with a $750. POS. Buy something American made if you can find it! I think I ll but a pit boss. At this point, my complaint has been entered with the BBB. Come get this yellow thing off my property!