Z GrillsReviews of zgrills.com

Got a new grill delivered on Saturday, it was damaged. Contact there support, they are closed on the weekend so had to send a message to support email. Got a message at 2 am Monday asking for pictures. Sent them first thing when I got up. Never got any confirmation they received them. Left several messages. I received a call around 6 (mountain time). She said that the barrel that was damaged is out of stock, but she could offer me $100 if I keep the grill. When I turned down the offer she up it to $150. Not worth it to me. I was told they might have it in stock after the 1st of next month. She said she would call me in the morning the next day because the parts inventory would be updated. I did not receive a call until near 6 pm. I was eating dinner with my family and could not answer. When I called back 12 minutes later no answer went to voicemail mail again and no call back. I have left 3 messages today because no answers the phone, not even once. I feel they call late in the day hoping to miss you and when you call back they won’t answer or they will be closed. The text option on there website is never attended, the support email only responds in the middle of the night, if you get a response and the do not answer the phone. I’m out of options. I just want a undamaged grill that I have already paid for, in a reasonable time or a full refund and them to pay for it to be shipped back.

Wife bought me a 450b smoker for fathers days. Called a million times and left voice message and even email them. No response Dnt waste your time and money on this product.

DON'T BUY Z-Grill products!!! They have absolutly no customer support.

This grill malfunctioned after 10 uses and the company does not stand by the product. Good luck getting any support from this Chinese rip off company. They do not stand by their warranty

I am preparing a warranty fraud report for The Attorney General of Florida. This California company does not return calls pertaining to warranty. I have the time and resources to assist the Florida AG in pursuing TGESE fraud artists.

Purchased the 8 in 1 pellet smoker. Received damaged grill right out of the box. Reached to to customer service by email, because when I call at random times no answer, always goes to voice mail. Chat is never available. So I am forced to email. I sent them pictures and The email I received back, said we don't have replacement parts, but can offer you two bags of pellets. Like, seriously? I can't attached the handle to the side. What is pellets going to do to remedy that. And the hopper lid is so bent, there is no fixing it. The representative told me to try and bend it back. And the main lid still has a gap even after being told to adjust it. Z grills you have to do better. Your warranty policy states you will either repair or replace any manufacturer defects. So please fix this. UPDATE, the agent Alice will try everything to not fix it and put it off on the customer, such as having to purchase screws from my local store, etc.... I already put out of pocket money towards repairs. Such as buying new seal tape to try to fix the gap in the lid, etc. I wish I could post screenshots of their email responses. :( Z Grills this was an authorized seller, so your warranty still applies. The shipping box was not damaged, the item was not put together correctly, which ended up causing damage. This is poor workmanship. Let's put blame where it belongs, on the manufacturer for not inspecting and correcting. They were sent pictures as evidence.

I had my grill for 4 months. I bought it from H‑E‑B here in Texas. The pellet box caught fire while not in use. Luckily my neighbor saw it and put it out when I was not home. I called H‑E‑B about a replacement and they said after 30 days it is a manufacturer warranty that needs to take place. I called and emailed Zgrills. They were willing to replace the box but nothing else. Trying to take the old box off with screws that are stripped is impossible. I shouldn’t be having to do any of this. I asked them to give me a refund or even a full replacement and they said no. $600 down the drain. I would go with something more reliable and with a warranty service in which you can depend on.

Purchased Z grill550B for sons birthday. after a few uses temp control has failed. Tried customer service, no one available for 2 hours. Tried chat, not available. Would not recommend.