Z GallerieReviews of zgallerie.com

Having read all the negative reviews, i am left to wonder if anyone took the time to report these scoundrels to the respective consumer affairs division. My experience mirrors so many of what i have read, that i won't even bother to post it, but action i will take. The restocking fee of 25% and the transportation cost, are predatory to say the least. This company expect you to pay for their imbecilic attitude. NOT ME

I tried to buy a couch. The people working refused to even look at me and my friend (POC) I waited while they served people who had walked in tens of minutes after us. I said something about it very politely and was given very dirty looks and I was told to wait. When someone came over after a long time I said “I think I would like to buy this couch.” I wanted to buy it for about half an hour. The employee says to me “You want to buy it or you think you do?” In a very don’t waste my time voice and attitude. I asked how much it was and was told that they could not help me. And the employee ran off and said to wait for the manager. I have money I just wanted to know the price of what I was purchasing. I waited until they closed the store. This experience was heartbreaking. My friend and I had shopped at this store before. Sherman Oaks fashion square location.

We are proud ZGallerie customers and quite honestly, we feel like family. Our closest ZGallerie is about 4 hours away which is no problem for us, got car, will drive! We love the decor and all that ZGallerie Store 87 has to offer. The customer service is Top notched and the associates and managers there really treat you with gratitude and kindness. We had our Maden Vase to shatter into pieces on it own. Seem there is a quality product deficiency that has been now resolved. The Managers at Store 87 have been a complete joy to work this issue out! Can't wait to get our replacement! Continue the good work and all you do, seen and unseen! Looking forward to seeing you all in the years to come!

Z Gallery’s holiday edition was very disappointing in that a flask advertised for purchase had a profanity written across it. What’s up with the editor, was he drunk to allow this?

They sell quality items, but when it comes down to customer service it’s the worst, I purchased like every month from zgallerie and I can never get an email with my tracking number, if you purchase 10 items and one is on back order for three months that’s the time you’re getting all ten items, I definitely think these people don’t care about customers because their products is in demand

The color of the sectional we ordered based on the online pictures wasn't even close to the color we received-so we returned it and was charged a 25% "restocking" fee. I had another order which was to be delivered after the first sectional-but cancelled the order before it was delivered due to the discrepancy above-and was still charged a 25% fee! Outrageous!

I ordered a couple of pillows and a vase - the maydan vase in aubergine. The pillows are cute. The vase is huge. One month after It arrived, I picked it up from the top and the bottom broke off! Was there any trauma to the vase? NO! It just fell off. I have attached a photo. I called customer service and the person on the other side asked "what do you want to do about it?" Umm...that's why I called. Should I take it to the store? Should I send it back. Well he said since it arrived over 30 days ago, they can't take it back. So I'm tossing it. $100 down the drain. Great. I get it if the boys or dogs had broken it. I wouldn't have called, but for the thing to just break on its own. Cheap, crappy workmanship sure. I'm never buying anything from them again.

HORRIBLE COMPANY - On September 18, 2021 I purchased a rug from ZGallerie, online. They charged my credit card $1080.83 including tax and shipping. I received an email confirmation of my order stating that the rug would be shipped in 7-8 weeks. Today, 11/16/21, I contacted Customer Service to inquire the status. I was informed my order had been 'cancelled in September' because ZGallerie could not produce/ship the item. I was never notified and this company has had my money for 2 months. The representative said a credit would be issued and I could expect to see it in "up to 10 days". My request to escalate the call was met with a drone apology and how they could not tell me when I may anticipate a response; all read from a script. Today, the company website still advertises this rug, marked down by $180.01 with "ships in 15-16 weeks". ZGallerie will gladly take your credit card on an item they cannot deliver, they will not notify you and when you call, it will take another 10 days to receive a refund. BUYER BEWARE! This is not a reputable company!