Z GallerieReviews of zgallerie.com

Appears to be an ongoing theme! Order placed in February then backordered twice. Finally received damaged items 2.5 months later. Returned for replacement which took over 30 days to receive and it was damaged. I even suggested they use better packaging, as the box was torn and there was no support for product. It was wood and it was split and scraped in several places. After about 4 follow-up emails asking for some type of compensation, I was told it was final sale (it was not -it was 50% off and no where did it ever state final sale) and it was now no longer available. However, they offered a 10% discount on a future order. I was also told they are under new management. What a joke! Z Gallerie is closing stores and with customer service like this, the online will probably close as well. Maybe TJMAXX will purchase inventory as the full-price products are too high! Also, I feel terrible for employees having to write "canned" language responses. Z Gallerie - you just lost a 20 year customer! BTW the item cost under $100 ($20 was shipping). If you would have even offered $20. I will be sharing my experience.

I tried to order the Kendall chair at z gallerie over Memorial Day weekend. I received a text stating I had 25% off the Kendall Skirted DIning Chair. I tried to order it online but it would not give me the discount. I therefore called customer service to place the order. They would not honor the price. After further discussion the representative offered me 20%. I asked to be connected to a senior manager and was connected to Ricardo Martinez. Not only would he not honor the 25% but he reneged on the original 20% I was offered earlier in the phone call. I then emailed customer service with a screen shot of the text on May 24th. I received a ticket number 2024052463004084 but no response at all. I sent another email today and was given another reference number 20421. How can they offer something in writing and then reneg? Also, how can you take back an offer on the phone. I was very professional and curtious when speaking to Mr. Martinez but he was very flippant and disrespectful. Z Gallerie if you are reading this I would appreciate a response.

No wonder they’re bankrupt (again).. 🤬 My order from May is still “awaiting fulfillment” and now expected in August! I tried to contact customer service, and a message comes on that there are no agents available. Guess I’m out $250. What a scam!

Abysmal customer service. Had to call them 6 times. Product always being fulfilled. No updates. Wanted over $100 in shipping and cannot tell us when it’s coming. We waited 3 weeks. Cancelled ordered and stopped credit card transaction. No wonder they closed their stores.

This place is horrible. I placed an order twice and kept getting an error message and kept getting refunded. I ordered during Memorial Day weekend and was hoping to receive the same discount since their system is glitchy and the customer service guy said to call customer service which is so dumb because he is customer service. Then I emailed zgallerie and called them and no response. What a sh i tty company no wonder their location was removed at the mall.

Unable to make a price adjustment on their Labor Day sales one day after purchasing an order. The company is such a stickler for everything, especially when it comes to doing what is right for customers. I will no longer shop here again. Poor customer service, strict fees and policies, just a HORRIBLE company overall. Do not spend your hard earned money with this company. It makes sense why they went bankrupt.

This is one of the worst companies I’ve ever dealt with. I only wish that I had read the reviews before purchasing from them. I ordered 2 wall sconces from this company, their website is so terrible that I didn’t think the order had gone through. So, I went ahead and ordered again, well the first order did go through and I received it on March 24th then the second order arrived on March 25th. I did not open the second box I immediately went to FexEx and returned the second box. I was given a tracking number from FedEx and I tracked it to make sure that Z gallery had received it and they did. It cost me $47.40 to send it back. Now Z gallery will only credit me for one sconce See even though the box was never opened. For the 2 Sconces it cost me $125.92 plus the $47.40 to send it back they will only credit me $53.00 so it has cost me $120.32 for absolutely nothing. Please folks DO NOT ORDER FROM Z GALLERY!!!!!

I ordered two matching (diptych) prints, part 1 and part 2 in Jan and received confirmation for both prints. A month later, in the middle of the night, I got a "flash" text (I think from the vendor) saying "We received your cancellation request". But, I had NEVER requested to cancel any of the prints. The next day, which also happened to be the delivery date, I called ZGallerie and spoke to Jose who could not find any so called "cancel request" but (coincidentally) informed me that only one of the prints was available for delivery. Since both matching prints were required for my design plan, I told Jose that I could not accept just the one "matching print" Jose agreed to cancel the order give me a full refund of $1555.60 (and even gave a confirmation #) since he too, could not find that they had previously informed that one print was no longer available. But when I called again about not receiving the refund, another rep who was very rude, Ricardo, said I would still have to pay the $299 shipping charge for both prints. I explained that I am a senior citizen and cannot pay $299 shipping charge, he hung up on me! I called back several times, each time waiting for over an hour for someone to answer. But it's always Ricardo and when I ask to talk to a manager in Corp. Ricardo says "he is the only one who can assist me". I have contacted the BBB and the State Attorney General as I am still waiting for my refund.