Jesse H.
Sweet Dreams, Sour Experience
I ordered a bed on September 5, 2026 with an original delivery window of September 19 - 26. That window came and went with no delivery and no meaningful update. The tracking system was useless. It showed no specific updates past the original delivery window, something their own customer service rep acknowledged. I was then given a revised delivery date of October 3. That date also came and went with no bed, no call & no proactive communication. I had to email the rep again just to ask what was happening. Surprisingly, Z Gallerie itself couldn't tell me where my bed was. Their rep had to escalate to their logistics team and senior management to track it down, and eventually admitted the bed had been sitting at a local terminal since September 29. In their own words: "it is entirely unacceptable that you were left waiting without any scheduling contact or delivery update on October 3rd." The bed finally arrived October 10 - three weeks after the original delivery window closed. Another annoying moment: Z Gallerie emailed me twice (September 12th & 15th) asking me to review my purchase before the bed was even delivered. If you order from Z Gallerie, expect to manage the logistics of your own purchase. After all of that, the company gave me an $80 credit. It's not that I'm ungrateful for that. It's just that it was a lot of headache to go through. I've bought several beds & furniture from Z Gallerie in the past. I won't be doing it again.
Response from Z GallerieOct 15, 2026
Dear Jesse, Thank you for taking the time to share your experience — and please accept our sincerest apologies. What you went through is completely unacceptable, and we are truly sorry for the two missed delivery dates, the lack of proactive communication, and the burden of having to chase your own order. We have thoroughly reviewed your case. The failures in our customer service and logistics process were ours, and we own them. We are taking your feedback seriously and are working to address these issues — clearer tracking updates, proactive contact at every delivery milestone. As a valued long-time customer, your experience matters deeply to us. Our team will review your order and proactively reach out to you as soon as possible to discuss a more suitable resolution. Please keep an eye on your email for our follow-up communication. Thank you again for your feedback. We hope to earn back your trust. Best regards, Z Gallerie Customer Service