Crystal Y.
I love ZGallerie
I love ZGallerie. I prefer their look in my house. My recent shipment came with the mercury candle damaged. I got it on sale at $18, so I didn’t feel the need to complain about it. Everything else arrived in good condition. I am disappointed, because I really wanted that candle, now I can’t use it. They shipped it in its own box, I ordered several pillows. I wish they would have packed it with those to provide extra protection.
Response from Z GallerieFeb 3, 2025
Dear Crystal Young Thank you for your continued support and for sharing your feedback with us. We’re truly sorry to hear that your mercury candle arrived damaged.We completely understand your disappointment, especially since you were looking forward to using it. Upon reviewing your order, we see that a full refund, including taxes, has already been processed for the item. We understand this may not be the resolution you were hoping for, and we deeply regret that we didn't provide the outcome you desired. However, we sincerely appreciate your understanding and the kindness you've shown during this process. We also appreciate your suggestion regarding packaging, and we will certainly pass this along to our team to improve the way we pack fragile items in the future. Your insights help us enhance our service, and we’re grateful for your honesty. Please feel free to reach out to our customer service team—we’d love the opportunity to assist you further. Your satisfaction is very important to us, and we want to ensure you have the best possible experience with Z Gallerie. Best regards, Z Gallerie Customer Service