Ingrid R.
Bought this zero gravity in Hawaii…
Bought this zero gravity in Hawaii against my husband saying no. Been using it every night for 15 minutes as instructed. NO RESULTS. $1500.00 wasted.
Zero Gravity was founded with one principle in mind; to develop and deliver the safest and most effective anti-aging facial products to consumers across the globe. Zero Gravity is proud to be a prolific leader in the aesthetic devices market.
Zero Gravity (zerogravityskin.com) has 187 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Ingrid R.
Bought this zero gravity in Hawaii against my husband saying no. Been using it every night for 15 minutes as instructed. NO RESULTS. $1500.00 wasted.
Carey L.
Like so many others, I too took advantage of this red light therapy facial at a discounted rate February 3, 2025. I had not read any reviews because I was not familiar with the red light facial. After the facial came The sales pitch…The Perfectio X, +3 Lavelier products, +2 additional facials 30 days apart. $2000! Yep, I bought it. At the next facial, I pointed out I did not see results as expected, which Janet agreed! She questioned my usage protocol suggesting that I continue to perform every other day but do it the evening versus the morning. Now, during the 2nd facial she uses a ‘blue light’ tool stating this would help “prepare” my skin for the red light and then raved in the end about how much better my skin looked (personally I didn’t see any real change-no more than after any facial because of the products and massage used) A week prior to my third facial, Janet reached out asking if I would come in earlier as a specialty aesthetician, Rachael from Miami (corporate) would be on site and she would like to review my home care usage of $2000 purchase. I also brought my unit so they could verify its proper operation. Both girls critiqued my skincare program, how I followed Janet’s massage technique, the Lavelier skin products used, now evening vrs morning use. Janet had to leave stating she would follow up with me the following week. Rachael then performed my 3rd facial, again starting with the blue light first following with the red. NOW comes the new sales pitch. I am told that I have “thick skin” (15 yrs postmenopausal at 70 years) and I needed additional “blue light” for more deeper treatment to see promised results. The new unit is $5000 but she was offering it to me for $3500. They would take back my original unit and apply the full return price to the new unit that produced both blue and red light for an additional $1500! I held firm that I could not afford another $1500 on top of the $2000 already spent. We concluded the appointment and she said the offer would stand and Janet would be informed should I change my mind. That was 10 days ago. Janet has not reached out as indicated March 27th. I clearly feel I have been scammed, thankfully not falling for the second offer. But there is signage at the location stating No Refunds, and when checking the manufactures webs returns are ONLY possible if unit is purchased direct from them.🤔😡 I reached out to my Illinois State attorney seeking guidance under fraudulent activities and refund laws.
Emmaculate O.
They keep saying third party stores are not there business but its your product. So shame and may the curses of mother earth and tears of all the people scammed via your products follow you. Ngai akamukita na mwaki wakè etelaìì tu mwone.DO NOT BUY
Response from Zero GravityJan 15, 2025
Hello, what seems to be the problem? if there is an issue with the product you can simply reach out to our customer service department in order to start your warranty process. please let us know we are here to help!
MP
Very disappointing, not working , been using for a year and no improvement! Spent too much money for nothing.
Response from Zero GravityDec 11, 2024
We are sorry to hear the device has not been working for you, have you been following the directions as intended?
Jeanet B.
This is a scam! I have been using this device for a year and I don't see any improvement on my skin. The price is too much expensive and no good result. It will not give any benefits on your skin.
Lykka P.
I have been using my perfectio+ for almost 3 months now. I don't see any result. I am afraid that I have been cheated. it was Roni from Paseo de Gracia 64, Local, 08007 Barcelona. He said many times that when I used the machine, I should never use botox again….this is not true at all. When i write to the Company, i get no respons.
Response from Zero GravitySep 16, 2024
Hello Lykka, Thank you for sharing your experience with us. We're sorry to hear that you're not seeing the results you expected with the Perfectio+. Please know that results can vary based on skin type, frequency of use, and other factors. In some cases, improvements may take more time, but we're here to help you optimize your routine for better outcomes. Furthermore we do not have any corporate owned stores just 3rd party retailers. having said that you should reach out to the direct party "Roni" if you have any issues with their sales tactics. Regarding the comment about Botox, we apologize for any misunderstanding. you should reach out to the rep that informed you about this. We also deeply regret that you state that haven't received a response from us until now. however After further review we noticed you sent an email on 7/20/24 at 9:58AM and our customer service replied back to you 7/23/24 at 2:43. so please do not tarnish our brand and name by stating we do not reply back.
Colette L.
Could you tell me how long the battery is suppose to last? Mine is long gone after 3 years! They told me it was life guarantee! Wow! To me this is false publicity We wrote to your company and they are asking for the bill which I did not keep nor the box which had the serial number on it.
Response from Zero GravityAug 15, 2024
Hello Colette, We are sorry to hear you are having difficulties with your device, however after investigating the matter it appears that you have registered it with a 954 number from Hallandale, FL but the device is registered under "Jacqueline Charpentier" which shows a Canada address Gatineau Canada Quebec and the communication via email has been through "Jacqueline Charpentier" . We are happy to assist in a replacement as part of our warranty program but need to clarify the information as to actual owner of the device, proof of purchase of the device and serial number. Once you provide that information to our customer service department we will be more than happy to send out a replacement.
Shannyn
What a scam! This product has done nothing for me. I bought it from Ekatrina at an aesthetics show. She promised me a full refund and what do you know, I can’t get a reply from her. I would suggest controlling who sales your products. Not allowing third party distributors to tarnish your brand.
Response from Zero GravityAug 12, 2024
Shannyn, Sorry for the inconvenience. However, Zero Gravity, the brand and its employees, do not do shows we sell only online directly at Zerogravityskin.com. We do not manage or control the tactics and ethics of 3rd party retailers.