Zen PlannerReviews of zenplanner.com

Excellent customer service!

Love the product, have used it for years!

I asked for a quick step by step to automate birthday emails and yu all got back to me immediately with them.... Thanks!

Always there when I need them.! Great customer service

Great all in one product. Customer service is fast and efficient. There are still some glitches and reports but they are always working towards a fix or adding new things. .

Here's what ZP gets right: - the look: Zen planner looks beautiful - reporting: when it works, it's is easy to read - auto-payments run pretty smoothly - customer service is quick and as helpful as they can be Here's what they get wrong: - It's clunky and everything takes too many steps. - payroll is horrendous - reporting: I have to work so hard sometimes to get what I actually need, and even then I can't always figure out a way to do it - paying per membership: terrible pay structure bc I'm double billed for members that have more than one membership - doesn't link with Quickbooks, but to be fair, I'm not sure any management software does - from a backend user standpoint, calendar is messy, changes back and forth between looks depending on what kind of calendar item you are looking at - registering for events for the customer is difficult if they want more than one event or have more than one child; they have to register for each thing and pay separately; that's bonkers - there are so many more things, but I don't have the time to sit and think through and list everything that frustrates me about ZP If you've never used any other management software, you would probably be content, but if you have, it opens your eyes to how many issue there are with ZP. This software is only adequate, to be honest, and I'm in search of a better one. I may go back to MindBody, which has it's flaws, but not as many as ZP, or I may go with Rainmaker, although I haven't been impressed with their customer service so far

They have been extremely helpful as I continue to learn and explore all that Zen Planner has to offer.

We have been with Zen Planner for over 2 years. Part of the issue is me as I own a small gym and I'm not the most tech savvy person. But the set up process took way too long, you have to do it over the phone (which isn't the best for non-tech savvy individuals) and it was a bit confusing. We still don't have it running as good as we should and I hope it gets better. It appears to have great potential but I wish we had more help. Participated in the 12 week boot camp but didn't really get 12 weeks worth of help out of it. The app is not working very well either. We used to have members sign in on a sign in sheet and were excited to move to the app but half the time it takes 5 minutes for a person to sign in as the app gets stuck or people can't scroll, etc, etc. I hope we can work out these inks and use it to the full potential.