ZenotiReviews of zenoti.com

Where do I start, hands down the best support team and business management system. Shout out to Nicola, Mark & Ramanna for your dedication to new feature implementation and troubleshooting. The whole Manchester team goes above and beyond to assist with any pain points as a brand, and a quick turnaround where possible. Their all super stars!

We wanted to share a balanced view based on our experience with Zenoti so far. The implementation team were fantastic. Mayukha and Soumyadipta in particular were dedicated and knowledgeable, and always seemed available to answer our questions no matter the time of day. The overall implementation was incredibly well handled and we felt supported throughout. Since handover, the support teams, including the UK and the wider team, have been brilliant. They answer questions promptly and always follow up with updates, which we really appreciate. The patient facing mobile app works well and our patients like it. Memberships are handled really well, and the platform itself is genuinely powerful, there is so much functionality that there is very little it can't do. The marketing module is great too, though it would benefit from integrations with third party APIs. That said, there are some real issues on the operational side that need attention. The online patient booking system is both buggy and poorly designed, for example the consent form can freeze while a patient is completing it. The booking screens also look dated, although we understand a new version is coming. As front of house staff, the week view is a real weak point and lacks much of the functionality of the day view. Not being able to see completed appointments in certain views is also frustrating. The new in clinic booking system, while promising, is still frustrating and buggy and needs a lot more work before it's ready. The platform is slow to load and navigate through, and it doesn't work at all well with Safari. From a therapist perspective, the mobile app is frustrating too. E.g. Navigate quickly to a specific day, drop out of the app briefly, and come back in, and it resets to the default day instead of remembering where you were. The photo manager also needs real improvement. This was a huge disappointment as we paid extra for it. Image quality makes it hard to use, only taking photos in landscape is near useless  and the markup tools are poor quality. How forms are handled could be majorly improved as well. We're sure the AI features are impressive, but as a small clinic they aren't something we currently need. It sometimes feels like more development time has gone into these newer features rather than making the core day to day tools as good as they could be. It's also worth mentioning that Zenoti sits at a premium price point compared to other systems on the market, so we would expect the day to day experience to be better than this for what we're paying. Overall, Zenoti is an incredibly powerful system backed by an excellent implementation and support team, but the basics of booking, forms, and mobile usability need serious attention to match the strength of everything else. There is, however, no doubt that considerable effort is being placed into updating the system with updates coming very regularly.

After using several different software platforms over the years, including Square, Vagaro, GlossGenius, and most recently Mangomint, I decided it was time to invest in software that could support the future growth of my business. I wasn’t looking for another scheduling platform. I wanted a complete business management system that could provide meaningful reporting, automation, AI capabilities, and operational insight. Zenoti has exceeded my expectations. The onboarding process was thorough, which is exactly what I expected with a platform this comprehensive. There is a lot to learn, but I never felt unsupported. My onboarding specialist, Sudhanshu, was exceptional throughout the entire process. He was organized, communicative, patient, and always willing to help. If he didn’t immediately have an answer, he took the time to research it, explore different options, and follow up with a solution. He also helped me think through workflows and offered guidance on industry best practices, which was invaluable during implementation. What has impressed me most is that Zenoti is clearly built with the future in mind. The level of customization, reporting, automation, and operational insight is unlike anything I’ve experienced before. It gives me a level of visibility into my business that I simply haven’t had with any other software. I’m especially excited to continue exploring features like HyperConnect and the AI Receptionist. It’s refreshing to work with a company that continues to innovate and invest in technology that helps businesses operate more efficiently. If you’re looking for software that will grow with your business instead of something you’ll outgrow in a few years, I would absolutely recommend Zenoti. My experience has been outstanding, and I genuinely feel confident that we made the right decision.

Sudhanshu was amazing to work with and went above and beyond to help us with everything. He made sure we had everything we needed and that we were good to go before wrapping up. We really appreciated his support, responsiveness, and attention to detail. Thank you for making the process so easy!

Moussa, as always is a fantastic part of the team, always so kind, patient and proffessional and always problems solves

The Zenoti team have gone above and beyond to help us get transitioned over from our old booking system and set up on Zenoti. They were very accommodating and patient, particularly where we had to slow down at times due to other work pressures. Special thanks to Ritesh Reddy, Chaitanya Bhupatiraju and Shreyashs and the rest of the team.

Absolutely love our account manager Nicola, she really takes the time to understand our needs and assist us with technical issues, plus she's just a joy to be around! Special shout out to Mark from support too, always so helpful

Moussa is very helpful and everytime I struggle with anything he arranges for a call or sends across a tutorial for me to follow.