ZenLedger | Crypto Tax Software | Crypto Tax ToolReviews of zenledger.io

I wish you would expand the blockchains you allow to be imported. Hbar? Atom? Link? your support chats were great.

The software worked great for my Coinbase .csv file but would not populate the IRS form 8949 for my Nexo .csv file

It was somewhat helpful but not actually possible to integrate with TurboTax desktop. I had to manually enter “Cryptocurrency” as a brokerage and now I have to mail an additional form. I hate mail.

This makes it easy to link multiple wallets. This is my second year using ZenLedger. My only complaint is that there is still no solution to linking Cronos defi wallet. I had to take several hours to manually enter transactions.

I liked that I could connect most of my accounts and wallets. It was still a painful process for most transactions as I had to manual edit them in a CSV file and upload them to Zenledger. Also, there was no way to connect a Keplr wallet with the Cosmos ecosystem. I hope that will be an option in the future as ATOM is a major coin.

It does upload all your information from all of your wallets, and exchanges, but fixing all the problems is very time consuming, and a royal pain. I also have no idea if uploading CSV's helps or just creates more problems to fix, and makes it harder to find the solutions. I'd hate to have to rely on their information or explain things on an IRS audit.

UPDATE: I changed my review to 3 stars. They issued me a refund in full. Below you can read my original experience. I was drawn to Zenledger due to their live customer service (misleading) and 100% money back guarantee. I needed to use a 3rd party service to handle my crypto transactions. I had too many crypto transactions to upload directly into Turbotax. I am new to this and was doing my best to navigate their system. I uploaded my files, and the numbers were WAY off. Their system was telling me i made 30K in gains when I actually lost money. I thought maybe I was just overthinking it and decided to try to upload my files to Turbotax to see what showed up in their system. Maybe I was just missing something. The files where not accepted by Turbotax. They were not in the correct format. I attempted to contact support and in order to speak to a live human on the phone I would have to make an appointment. When i went to schedule the appointment there was no openings available for ONE MONTH! I didn't have time to wait. Contacted chat support. They gave me all sorts of hoops to jump through. Nothing got me any closer to a solution. I asked for a refund since their return policy states 100% money back guarantee no questions ask. That is a total lie. They told me I could not get a refund because I downloaded the files...... even though they are completely useless to me and they were in the wrong format for turbotax. They even told me their system was not compatible with robinhood which is the platform I use. In their terms and conditions they state that they will not give you a refund if you download files, but may offer a partial refund. Asked for at least a partial refund and I am being ignored. Maybe there is something I am missing or a mistake i made somewhere that is causing my issue but customer service has done a poor job getting to the root of my issue. They keep sending me videos that don't help and want to chat via email. Please think twice about using Zenledger and make sure to read their terms and conditions back to front. Don't skim through them like i did. It just seems super shady to me to make it seem like they have this great return policy and sneak into the terms and conditions.....well actually we don't have a great return policy....we were joking about what we said on our website...... sorry. smh