ZenLedger | Crypto Tax Software | Crypto Tax ToolReviews of zenledger.io

No one responds to my inquiries. Even your AI agent Zelda goes out to lunch. Simple questions go unanswered and a team member never has responded to my request. I have paid for services a still not rendered. I have tried to make an appointment, but I am asked to pay again. Two weekends ago I couldn't log on of course there was no one to help. Your website says you are open 7 days a week, but really its M-F 10-5. Then again, I wonder if all of you are on summer vacation? I would appreciate if someone reaches out and I can complete my 2026 taxes. Disappointment doesn't begin to express my dismay. You have been so good through the years, what happened?

These absolute clowns keep charging me years after I cancelled the service I've called them and sent several emails, dating back the past few years and every year Do not give them your credit card details - they're crooks and the only way you can get stop the payments is to cancel your cc or contact the bank

I have not received anything from you to review.

I've used them for 7-8 years and it's mostly been a good experience. However, this year it has been extremely difficult to get responses and assistance with the chat --long wait times for not much in the way of helpful responses. Additionally, the auto-renewal billing felt a little bit surprising to me. Finally, their pricing has really gone up and even if you're transactions are 99% staking rewards, it will exceed the plan limits and require you to pay (A LOT) more.

When i used the service my amount owed was 5x the other service i used. Then a year later they tried charging me $400 for the same service. Total scam

Es cómodo fácil y rápido.

It worked just fine. I did find it to be more expensive than it should have been. Basing it off of all transactions instead of the sales or trade transactions that actually matter for tax purposes I didn't like. Beings I make $25-50 purchases threw out the year. And only a few taxable sales in the year. I had to pay you $200 for $500 in sales profits.

I started using them a few years ago and it felt like the software worked well. I think the company must have fallen apart and they just leave the software up to milk money and do minimal dev. They have people respond to customer service requests, but they never say anything helpful (a couple years ago they used to be very helpful). The software has major bugs and miscalculates a lot. I report the bugs, such as their integration with an exchange is down and the customer service team wants me to send personal information and do a bunch of work before they will let the dev team know. Then after they fix the integration, it only brought in deposits and withdrawls and no trades. I let support know and they refuse to let the dev team know unless I send all of my "missing" transactions.