ZenLedger | Crypto Tax Software | Crypto Tax ToolReviews of zenledger.io

I've used them for 7-8 years and it's mostly been a good experience. However, this year it has been extremely difficult to get responses and assistance with the chat --long wait times for not much in the way of helpful responses. Additionally, the auto-renewal billing felt a little bit surprising to me. Finally, their pricing has really gone up and even if you're transactions are 99% staking rewards, it will exceed the plan limits and require you to pay (A LOT) more.

I’m having a lot of difficulty transferring data from Coinbase since I cannot use API files

way too expensive for what it does

It is really hard to edit what has been uploaded, I found duplicates that I can not track to the csv file I uploaded and just remove. I have files that got miss labeled and makes it look like coins went to a different wallet. I have exchanges that still show having a balance but when I log in and look I see a zero balance, was connected through the API. the help articles are not helpful. I am expected to edit all the tables with out having specific information on what to do. I have security concerns on what happens if your systems get compromised the hackers will know who I am and what my balances are. especially when it says I have the wrong balance. It always shows an error I need to fix regarding some old failed alt coins I don't have complete records on as something to fix. I have complained multiple times about lack of integration from major wallets. you ask me to pick the wallet and down load the csv file but when I upload it it fails. how has your team not learned what the csv file will look like and just integrate it on your side. that would be a real service but each year it is a huge pain point.

bugs and lack of support. It does not support sgd fiat, and also does not support options on derribit. say it support kraken but when I upload csv I downloaded from kraken it says the format is not correct. Also because of issues with other exchange it says that my data in kraken does not reconcilled. I ended up spending more the 10 hours to comb thru all the transactions and to make changes to file format. also for the exchange it does not support when you upload a properly formatted csv with the exchange name fill out they won't show it but just says manual, which does not help when reconciling. not recommended until they get these issues fixed.

Extremely expensive PER YEAR recorded if you have a lot of transactions. No response at all from customer service with questions. Did import all transactions fairly easily.

More UI options are needed to bulk editing and grabbing values of Algorand ASAs. I couldn't find something better out there and there has ben signficant improvements made from last year, but its still frustraiting and feels like it takes me all day just to do this part of my taxes.

They program isn't working for me. It continues to hang up and not let me see my reports. Also, I have trouble frequently with logging in. Sometimes it will login and sometimes it won't. I have reached out to support by phone (left message several times) and by live chat. I can't get a response from either one. I would like a refund but I doubt I could get a response on that as well. I would recommend using another software and staying away from ZenLedger. Update: They have finally responded to me after numerous attempts and are trying to fix the issues. They are still hard to get a hold of to get help.