ZenLedger | Crypto Tax Software | Crypto Tax ToolReviews of zenledger.io

Zenledger is not bring in all of my crypto in my wallet. Talked with support 2 or three times and they said they would look at it but never heard back. Product is hard to trust when things are missing and is easily noticed. Then no support to help. I would not buy again

At first when my Crypto trading was simple software seemed to be okay, and help was available. Most of the exchanges I have used outside of US have not been supported. Answers to my questions take months at times, then I have 24 hours to respond or else I am waiting months again. The dont support the format of csv files for Nexo, FTX, Pionex what is the point if I have to manually create everything? Extremely disappointed. Stay away.

I bought this thinking it would help me do my crypto taxes. Boy was I wrong… I only had sakes that needed reported on the major exchanges (Coinbase, Coinbase pro, Binance us, and Gemini). I paid over $100 for the premium and it was completely useless. I wasted time trying to get in to sync all my wallets and once that was finally done I had a ton of errors. It kept saying I sold more than I had. I repeatedly reached out to support and they were unhelpful. I eventually just did it all myself by hand… and when I did it I only had $4400 in gains where as this software had me with over $7,000 in gains. Do not buy this software. Try another one of the options. I definitely will next year.

DON'T USE THIS COMPANY!! SAVE YOURSELF THE TROUBLE...The customer service is HORRIBLE & their software is not accurate! I had originally paid for this program to do my 2021 Taxes, when trying to organize everything I realized it would not let me create the 2021 tax documents, bc it automatically did my 2020 taxes, which I was not looking to do. When asking for them to switch they said they could give me 20% off to do 2021 as well. Before agreeing to this I wanted to see how accurate and easy they would make my 2020 crypto tax report. After looking through everything it was EXTREMELY wrong!! I could not seem to figure out how their report was so far off so I printed some of the documents. Once I did that I was no longer able to do anything!!! They were forcing me to pay AGAIN in order to complete my 2020 tax report. I reached out for help & explained my situation and how their program was not accurately reporting my trades & that I was being forced to pay again. I went into details of my problem hoping to get a response in a few days. 1.5 weeks later I get a response from Morgan, who apologizes for the delay & appreciates my patience...THAT WAS IT!!! Then I wrote back like I still need help, please!! About 8 days later Morgan writes back saying that he can give me the 20% off for 2021, and that was it!! As you can imagine I am pretty upset by now..I expressed to Morgan that he had taken 3.5 weeks to email me back those responses and still not help with my problem! I had clearly written the problem now in 3 of my emails!!! Morgan then sends an email 2 days later & tells me to make sure I am logged into my account & link all wallets & exchanges!!!! Obviously MORGAN! I tried calling them several times, left voicemails, texted them, and emailed Zenledger several times in 5 weeks with ZERO concern for the problem I was having with their platform. I do not support companies like this so I finally demanded a refund or I was going to pursue legal actions for their scams, & I was given a refund less than 12 hours later!!! The headache this company has caused me is RIDICULOUS!!! They would rather give people money back instead of fixing the problem!! I would have preferred someone just to help me find the error & I would have been willing to wait a week or two since I know it is tax season and all...But the fact that they can't even respond to the email in the first place! Not only did they lose 2 years' worth of sales just on me, but they have also lost a customer for LIFE & will not ever refer people to this company!!!!

I've been trying for over a week to get some support with this platform and I have yet to receive a reply. Their system says "Chat live with the Customer Success Team from 9am-9pm EST 7 days a week" however that is not at all true from my experience. I have yet to engage with someone "LIVE" over chat, or receive a response other than a quick link to some support article that I had already read through.

The service did not meet my tax needs in the least. Imported transactions were incorrect. I contacted the company for a refund, got the "well, have you tried this . . ." runaround, asked over and over for my refund, and was told "OK." I then emailed them two weeks later. No reply. Now pursuing a fraud claim through my bank.

Zen Ledger would not work for my crypto tax needs. I only had been signed up for 2 days and asked for a refund. They have refused to give me any kind of refund or respond to my requests. It costs a lot to join this platform so beware of investing in Zen Ledger if you have more complicated transactions that Zen Ledger is not set up to handle. They state that they offer refunds but in my case they are refusing. I will be taking this up with my credit card company.

NO! Do not use this service! Their support is non existent when you ask for their "guaranteed no questions asked refund". I used it for a week. Asked where the dashboard was. The support guy was sarcastic AF. When you try to ask for a refund they will ghost you. There is no dashboard whatsoever. Unless a list of your accounts is a dashboard to you. Which it isn't. A dashboard has key points of interest. Charts and graphs. Zenledger has NONE OF THAT. Their tax services are waaaay over priced! This is a BS company. Don't use it. You've been warned. ====================== After posting this negative review I finally got a response what looks like a refund in 10 more days. Will update if it doesn't go through. ====================== My refund was not issued until I posted here after weeks of being ignored going through your support channels. I got my refund by disputing it through my bank buddy, not through you guys. On top of that one of your VPs posted a review on his own product which was finally removed after I pointed it out to trust pilot, I found that to be dishonest practice as well. All across the board, my review stands.