ZenefitsReviews of zenefits.com

We've been using Zenefits for 3+ years now and we've been happy how things work for our small office. We don't have an HR specialist, but their resources are pretty easy to find and use and everything else just feels intuitive.

Have enjoyed using Zenefits platform for the past 4 years. It makes it easy to onboard, run payroll, time and attendance and generate reports. I've used Paychex and ADP in the past and this is far easier. Had great response from the customer service team as well. Highly recommend!

Zenefits is a great platform. Easy to use and navigate. Hiring, benefits, handbooks, doc storage all in one.

Great system!! Have used so many and have to say by this Zenefits is my favorite.

Zenefits has the worst customer service I have ever experienced. First, they will not let you speak to a human being. I had a problem with a payroll, and I could not speak with anyone, I had to leave a written request. It took an unbelievable 8 days to get a response. And the response they finally did send did not address the original question/problem. Less than halfway through our contract (in January of 2021) with Zenefits, we got a new service and and told Zenefits we would not be using their services anymore, and from Jan to July of 2021 we did not run one payroll through Zenefits. In July, they charged us for another year of service and won't refund this. This is totally dishonest. I would never recommend this company. To date, they have still failed to have a conversation with me. I believe in fast reasonable complaint resolution, but you cannot get that from this company. Avoid the aggravation of their abysmal customer service and pick a more customer friendly company for your payroll!

This is a simple user friendly HRIS for small companies. We use this for typically HR onboarding and benefits enrollment. Although it does have multiple apps for HR usage. We are a small company with less than 100 and more than 50 employees and it works well so far. The system and does require human review just like any other system, regular update and is good and beneficial as the user makes it. We have used this since 2016. Overall I give it a 5 star.

When we were considering HR software back in 2015, we set up demos and reviewed many different options, but based upon the needs of our company Zenefits was the best choice. It was a seamless and easy transition once we made the switch. We were able to set up and customize Zenefits so we could accomplish what we need to with the platform. Using the Zenefits platform for our hiring and onboarding has allowed us to streamline our hiring process which was especially helpful during the peak of Covid when having to hire employees while working remotely. The ability to customize in Zenefits was a huge plus for us as a staffing company because of the differing needs of our clients. Zenefits makes it easy if we need to update or change any of the documents that are used for onboarding our new hires. The benefits management available through Zenefits has also been a great tool for a business like ours. It is a very simple process to review available plans and options for the upcoming year and to collect important information from our employees during open enrollment. Our company has changed from where we were in 2015 and using Zenefits has allowed us to easily adapt. If you are a small or medium sized business that struggles with HR issues like hiring and onboarding, benefits and record management, or compliance, I would recommend looking into how Zenefits can benefit you and your company.

We have been using Zenefits for a few years now for all of our payroll, benefit and PTO tracking needs. It has been a great tool and place to keep all employee history, documents and information stored. We are a fully remote company and have employees in 30+ states, and the ability to have Zenefits take care of all of the tax filings for all of the many accounts we have makes our lives so much easier. Everything is templated so that our hiring and onboarding is streamlined.