ZenefitsReviews of zenefits.com

Things went really bad once Trinet acquired Zenefits. They had good customer service and a nice platform for the price. Afterwards, horrible customer service and the push to get everyone on their PEO platform for an insane cost.

Terrible experience with their Payroll Tax department. They made numerous mistakes submitting my employee and employer payroll taxes and those got me in trouble with Unemployment Insurance. It was IMPOSSIBLE to contact the Payroll Tax team directly, I just kept getting bounced around by customer service reps, and they kept saying "the Tax team reviews tickets within 30-45 business days" even when it was urgent, with outstanding balances and unpaid taxes (from THEIR mistake!). Avoid Trinet at all cost, there are way better options (and cheaper) out there.

Crappy company with neurodivergent but simultaneously pretentious ETL team. I worked here in 2017 and some woke activist blatantly lied to them about me to get me fired because I was constantly crushing her achievements without even noticing. That's not just my "arrogance" speaking. I see where I am at now and where you are at.

Business decision makers dont be fooled by this so called automated solution. You will be spiining your wheels with the lack of support, hundreds of confusing reportings. This service does not automate HR or checking compliancy. You are wasting your time. Worst experience for 1 freakin year. Group of college interns managing your business and have no clue what businesses are frustrated with the lack of accountable support group. Dont fall for the fake demonstration. We did.

We have everything we need for benefits & payroll. Wish the international/contractor functionalities were better.

We are a small business and gave Zenefits a try. When we very first started, implementation was great but once we were done with implementing it was/is frustration after frustration. We waited MONTHS, not 1, not 2, not 3, not 4, almost 5 months to hear back from anyone in regard to our needs, questions and simple requests (ex: how to onboard an employee). We purchased Zenefits to help us. But it has not helped. It's cost us money, time, and more! Both HR and payroll have been a nightmare and headache. You can't speak with someone over the phone, everything is done through email by opening a "case/ticket". We fought tooth and nail with them about many of our concerns, questions and issues and it still took months and complaints in order for us to get someone to help us. All we ever asked is to get service for a service WE PAY FOR! Some things still haven't been addressed and some of the things that were "addressed", we later found out that they were done wrong and not in compliance to our state's laws! Zenefits is a rip off and can get your company sued. Stay away!

Zenefits is pretty user fiendly and has all that we need to process payroll efficiently, manage benefits,etc. Their customer service turn around used to be terrible, but has greatly improved. It takes a while to hear back from the tax department, so this is something they can improve on. Other than that, I enjoy using the platform.

My company has been with Zenefits for three now and it continuously grows and gets better. My favorite part is that they are always sending out training and "how-to's."