ZenefitsZenefits is listed under IT & Communication in San Francisco, California.
Zenefits (zenefits.com) has 171 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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IT & Communication · Spring Valley, California
Excellent
IT & Communication · San Francisco, California
Excellent
IT & Communication · San Francisco, California
Excellent
IT & Communication · Los Angeles, California
Excellent
Showing 2 reviews with 2 stars · Clear filters
Alexandra M.
Zenefits is one of the WORST systems I have ever used in HR. It is NOT intuitive. There are little to no customization options. The majority of processes are manual. Reporting is very inaccurate. Creating detailed custom reports is a nightmare. They don't have a data migration option, so if you're merging companies or changing from a different system to Zenefits, good luck. Our Account Manager is rarely helpful and lacks customer service skills.
Olivier V.
Customer support is nonexistent (I'll be surprised if this review is even viewed). The Flexible Spending account requires a massive amount of paperwork, uploading receipts that are randomly rejected. Claims are not processed on time and queries not answered. I am about to lose $200 of unprocessed claims.
Response from ZenefitsMar 15, 2019
Hi Olivier, I'm sorry to hear this. I just got off the phone with your Client Success Manager; she and the support team will follow up with you shortly.