ZenefitsReviews of zenefits.com

Things went really bad once Trinet acquired Zenefits. They had good customer service and a nice platform for the price. Afterwards, horrible customer service and the push to get everyone on their PEO platform for an insane cost.

Terrible experience with their Payroll Tax department. They made numerous mistakes submitting my employee and employer payroll taxes and those got me in trouble with Unemployment Insurance. It was IMPOSSIBLE to contact the Payroll Tax team directly, I just kept getting bounced around by customer service reps, and they kept saying "the Tax team reviews tickets within 30-45 business days" even when it was urgent, with outstanding balances and unpaid taxes (from THEIR mistake!). Avoid Trinet at all cost, there are way better options (and cheaper) out there.

Crappy company with neurodivergent but simultaneously pretentious ETL team. I worked here in 2017 and some woke activist blatantly lied to them about me to get me fired because I was constantly crushing her achievements without even noticing. That's not just my "arrogance" speaking. I see where I am at now and where you are at.

Business decision makers dont be fooled by this so called automated solution. You will be spiining your wheels with the lack of support, hundreds of confusing reportings. This service does not automate HR or checking compliancy. You are wasting your time. Worst experience for 1 freakin year. Group of college interns managing your business and have no clue what businesses are frustrated with the lack of accountable support group. Dont fall for the fake demonstration. We did.

We are a small business and gave Zenefits a try. When we very first started, implementation was great but once we were done with implementing it was/is frustration after frustration. We waited MONTHS, not 1, not 2, not 3, not 4, almost 5 months to hear back from anyone in regard to our needs, questions and simple requests (ex: how to onboard an employee). We purchased Zenefits to help us. But it has not helped. It's cost us money, time, and more! Both HR and payroll have been a nightmare and headache. You can't speak with someone over the phone, everything is done through email by opening a "case/ticket". We fought tooth and nail with them about many of our concerns, questions and issues and it still took months and complaints in order for us to get someone to help us. All we ever asked is to get service for a service WE PAY FOR! Some things still haven't been addressed and some of the things that were "addressed", we later found out that they were done wrong and not in compliance to our state's laws! Zenefits is a rip off and can get your company sued. Stay away!

Zenefits is a collaboration of a multitude of different companies that try to act like one company. Every module is monitored by a different company. I didn't even get set up correctly for the first 6 weeks , with no compensation or apology. They give me less than ONE day (approve the next business day by 2:00 p.m.) to approve timecards and payroll and IF there is a holiday, there is virtually zero way to finish the week and pay my employees on their payday. Yet, they take my money right on time- which leads me to believe they earn a ton off of interest of their clients money. Not even a comparison with ADP and Paychex but I'm stuck in this contract for awhile...don't do it.

Awful experience. Zenefits got me in trouble with my employer. Customer manager from ClubZen/Trinet Zenefits claimed that I didn’t do the trainings and took away the reward points that I’ve accomplished from the trainings that I’ve done. I’ve tried to explain to her that I’ve accomplished those trainings before I joined the ClubZen. I even did pass the certificate professional exam from Zenefits before I joined the ClubZen. She claimed that all of them were not recorded and therefore she took away the reward points that I’ve received. I try to solve the issue with the customer care from Zenefits but instead of solving the problem they file a complaint against me to my employer and got me in trouble. I have to take a day off in order of my employer to solve this issue. Zenefits is bad!

We have a team of 6 people. Zenefits charges us for 13 people. We ask them to update our employee list, but they say they can't do it. This is A LOT MONEY THEY ARE WASTING every month!!!