ZenefitsReviews of zenefits.com

Zenefits is a collaboration of a multitude of different companies that try to act like one company. Every module is monitored by a different company. I didn't even get set up correctly for the first 6 weeks , with no compensation or apology. They give me less than ONE day (approve the next business day by 2:00 p.m.) to approve timecards and payroll and IF there is a holiday, there is virtually zero way to finish the week and pay my employees on their payday. Yet, they take my money right on time- which leads me to believe they earn a ton off of interest of their clients money. Not even a comparison with ADP and Paychex but I'm stuck in this contract for awhile...don't do it.

Awful experience. Zenefits got me in trouble with my employer. Customer manager from ClubZen/Trinet Zenefits claimed that I didn’t do the trainings and took away the reward points that I’ve accomplished from the trainings that I’ve done. I’ve tried to explain to her that I’ve accomplished those trainings before I joined the ClubZen. I even did pass the certificate professional exam from Zenefits before I joined the ClubZen. She claimed that all of them were not recorded and therefore she took away the reward points that I’ve received. I try to solve the issue with the customer care from Zenefits but instead of solving the problem they file a complaint against me to my employer and got me in trouble. I have to take a day off in order of my employer to solve this issue. Zenefits is bad!

We have a team of 6 people. Zenefits charges us for 13 people. We ask them to update our employee list, but they say they can't do it. This is A LOT MONEY THEY ARE WASTING every month!!!

Zenefits has been a great partner for 6+ years helping our team grow in size and geography. It makes payroll simple and syncs with benefits, pto, hiring and roster.

I used Zenefits for the Payroll and scheduling services . The platform has a lot of glitches and their support is poor. i don't recommend them . you get what you pay for .

Zenefits has been a great platform for our company. Very user friendly

Zenefits is one of the WORST systems I have ever used in HR. It is NOT intuitive. There are little to no customization options. The majority of processes are manual. Reporting is very inaccurate. Creating detailed custom reports is a nightmare. They don't have a data migration option, so if you're merging companies or changing from a different system to Zenefits, good luck. Our Account Manager is rarely helpful and lacks customer service skills.

I was a customer of Zenefits from 2018-2022. I have had 2 separate companies that I used (or attempted to use Zenefits with) The fist 3 years and the first company Zenefits was wonderful! However, when I started my new company in the fall of 2021 it was natural to want to use Zenefits again! IT WAS A NIGHTMARE! Absolutely with no resolution control or the ability to move the issues to upper management. I just paid for a full year (due to contract) for a system that I could not even use. That had been set up entirely wrong,(keep in mind I was already familiar and knew the programs well) when an employee would reach out to help me they would email me at 3AM with "I am so sorry you missed your appointment with us" I did not miss the appointment they have not even the simple ability to tell time and decipher time zones. This went on for months. I since have found Paychex, and have zero issues, all benefits can be found and purchased through Paychex. I am so thankful that Zenefits is so unprofessional and unorganized, they could never have handled this entrepreneur! If they cannot take care of and organize their company there is no way they could handle mine.