ZenefitsReviews of zenefits.com

Zenefits is an awesome HR and Payroll platform! It is very user friendly both from an employer and employee perspective. Reporting is easy and customizable! Would highly recommend!

Our company has used Zenefits for the past 3 years. It's great to have the payroll, onboarding and health benefit management all in one place. They have excellent help walk-through articles available.

Easy to use platform. Haven't had many issues either.

Zenefits has reduced the time I spend managing my team and I am SO thankful. Highly recommend!!!

1 star because the platform is good. Don't trust those 5 star reviews. Those 5 star reviews are definitely fake or they paid someone to leave those reviews.. Look at the dates. They're all spread out within a few days and zero 5 star reviews in 20201. Service is horrible. To get any help you have to go through their service tree that wants to play 20 questions first. If you try to call them expect to be on hold for 30-60mins at least. If you send them an email make sure you give them 5-7 days at least to reply. If you upload a document to them expect frustration. They will reject your CAA_ARPA_2021_Amendment doc by emailing you from a no reply email. Sign up for Zenefits if you want to make your job more difficult and want additional headaches.

Canceled this service over 2 years ago and still being charged for this second year in a row. Can't log in into the account and customer service is horrible - no help at all. Tried to escalate but they would not let me.

Zenefits sucks. They asked me to upload an itemized receipt for a payment made over 3 months ago. I changed jobs so don't even have access to my account! Will the 'customer service' agent was terrible. He kept telling me I had to locate this and snail mail it in. Had no answer as to why I was being asked of this now. Refused to escalate the call despite asking kindly multiple times. Needless to say, I lost my cool. I work with TriNet now and they are much easier to work with. They have a chat feature and answer right away. Zenefits has you wait on hold then then actual employees are rude!

I was very happy with Zenefits... until I needed something. If you're a small company looking to implement your new HR system, and your budget is tight so you can't afford a larger platform, Zenefits is NOT FOR YOU, I suggest you wait until you can pay for a more reliable partner. Everything will be fine until inevitably, an issue arises and you need customer support. Then, you'll pay the price for being a small business. We small businesses have small teams wearing many hats, and therefore we need great partners. Partners that are going to take us by the hand and respond promptly with solutions. Do not expect a fast response from customer service. Do not expect your response to be good once you receive it weeks or months later. All the contrary, they've just made it harder for you to contact customer service in the first place. I still have tickets open from last January or February and I've got 2 "responses", both saying that my tickets were assigned to a specialist and that they'll be contacting me. Never happened. Too bad I had just renewed for another year. The system in general will do the minimum but the features are too basic, and the reporting is horrible. The integration with QuickBooks unusable for real mapping and labor/project expense tracking. Not a good format for data manipulation. Again, if you need help, look elsewhere.