ZENDUCEReviews of zenduce.com

Response from ZENDUCEApr 24, 2025

Hi G Jain, Thank you for sharing your experience, and we sincerely apologize for the delay in delivering your order. We acknowledge that your order took approximately three weeks to arrive. Throughout the process, our customer service team responded promptly to each of your emails—always within 24 hours—and consistently communicated updates regarding the delay. As we had noted, the delay was due to unforeseen supply chain bottlenecks triggered by tariff-related developments. Please note that the delivery dates displayed during checkout are estimated and not guaranteed, as we rely on third-party carriers such as FedEx and UPS. While such delays are rare, they can occur and unfortunately affect even the most reliable logistics networks used by all major lighting companies. Though the circumstances were beyond our control, we took proactive steps to expedite your shipment and also extended a partial refund as a goodwill gesture for the inconvenience caused. We're genuinely disappointed to see that, despite these efforts, your negative review remains unchanged. We hope you'll reconsider your feedback in light of the context and the support extended throughout the experience. Best regards, Zenduce Team

Response from ZENDUCEMar 4, 2025

Fake Review Alert. Dear Justin, We have UL listed warehouses in Delaware, New Jersey and Overseas where our shipments are sent from. We do not find any information of your order or records of your involvement with Zenduce whatsoever. It is clear you are a competitor or service provider trying to hurt us. We will be reporting you to Trustpilot and taking necessary action. Zenduce Team

Response from ZENDUCEFeb 25, 2025

Dear J. Miranda, Thank you for sharing your feedback. We sincerely regret that your experience with Zenduce did not meet your expectations. Regarding the material, PVC does not break, whereas glass is more fragile. If your client experienced breakage, this indicates that the material is indeed glass. If this differs from your understanding, please don’t hesitate to reach out. We would be happy to address any concerns and find a resolution for you. Best regards, Zenduce Customer Service

Response from ZENDUCEJan 11, 2025

Hi Lynn, Thanks for your feedback. Our records indicate all products in your order were customised to suit your preferences. Upon receipt, you reported damage for the marble chandelier for which we offered complete replacements. You changed your mind and requested a refund, which was issued without you having to return the chandelier. For other products that came in normal condition, we already made an exemption (despite the order being customised) and issued full refund for the entire order. Our return policy is industry standard and requires customers to send the items back to us. We operate with the most ethical standard as evident from most other reviews. Look forward to serving you better next time. Best regards Zenduce Team

Response from ZENDUCENov 2, 2024

Hi Kendrick, Thanks for your valuable feedback. This is a misunderstanding because we have not arranged a return pick up of your product. Our team has been actively communicating and following up with you for details of the returned item but no information is available at your end. It would appear the product has been picked up by someone else by error. Please reach out to us via email so we can investigate the issue and provide a resolution. Best regards Zenduce Team

Response from ZENDUCEAug 30, 2024

Hi George, We are sorry about the experience with your bracket. We sincerely apologize for the frustration and inconvenience you’ve experienced. We have escalated this to our team who would reach out over email for a resolution. Our goal is always to ensure a satisfactory resolution for our customers, and I regret that this wasn’t reflected in your experience. If you have any more questions or need further assistance, please feel free to reach out to us - we're here to help and ensure we address any remaining concerns you may have