ZendeskReviews of zendesk.com

After sucking up £75 of our money Zendesk were unable to provide us a working support portal and left our support tickets in limbo for days at a time. After pinging them for an update again and again they finally acknowledged a bug in their system and didn't fix it until a week later. We of course had to chase them for an update, they never follow up. We asked for a refund but they simply quoted their T&Cs saying: '8.2 No refunds or credits for Subscription Charges or other fees or payments will be provided to You if You elect to terminate Your subscription to the Service or cancel Your Account prior to the end of Your then effective Subscription Term.' Lovely bunch of people, avoid...

Customer support is horrible, the worse I've ever met. What a waste for such a good product :(

I am new to Zendesk, and didn't know how to unban my self, as I had foolishly done so as a practice, not knowing the consequences. I went on to the Zendesk website and used there chat, and got help very quickly. Problem solved. Also works very well with my website. This was all done on the free plan. I now see that the free plan limits me to only 1 conversation at once. This is not good enough. Please change the conversation limit on a lite plan.

What an utterly terrible organisation. They are meant to be in the business of customer experience. They have an appalling, systematic approach. I had several technical problems. Their notion of apologising is alien. On the third such problem we lost two customer sales enquiries due to a bug. We were really unhappy. It took 15 interactions with technical support but then we were told it was our fault. Then they accidentally emailed us with some internal correspondence which was quite insulting and shows what their culture is like. I asked for financial compensation 6 times. They refused and kept trying to fob me off with training credits. Sayonara. Do not use them. It's not worth it and there's plenty of alternatives.

It is very useful and gave me a lot of help with my workload. The gui is simple and support is ok, considering the amount of request they receive daily.

Unacceptable, they simply delete all of your content without attempting to contact you if you haven't signed up for one of their paid plans. We spent two months writing our HelpDesk content and we had built an entire library of support documentation. Zendesk deleted it one day without any warning or email notification. We would have immediately corrected the error and listed on to a paid plan if we were informed. When you contact them they are completely dismissive and have no way to recover your data. Unacceptable.

Zendesk works great but the last weeks there are several outages and i can't change location.

I suspect the low reviews are users not experiencing the Enterprise level of support. The software is astounding. I am a power user, managing approximately 80+ users. To my knowledge, we have never experienced a "bug". That's not to say there aren't things we wished worked better, but the software is incredibly stable.