ZendeskReviews of zendesk.com

Wir waren anfangs wirklich sehr zufrieden und haben gleich mehrere Accounts für verschiedene Abteilungen bei uns in der Firma angelegt. Einen wollten wir auf den nächsthöheren Tarif hochstufen, die anderen jedoch nicht. Ohne jegliche Absprache wurde neben dem gewollten Account noch ein weiterer hochgestuft und wir wurden mit dem Runterstufen immer weiter hingehalten. Antworten haben teilweise sehr lange (über zwei Wochen) gedauert, telefonische Erreichbarkeit unserer Ansprechpartnerin war nicht gegeben. Wir sehen uns nun gezwungen anwaltlich gegen Zendesk vorzugehen. Wir müssen laut aktuellem Stand mehrere tausend € für ein Upgrade bezahlen, welches wir weder angefordert haben noch nutzen. Zendesk selbst zeigt sich leider nicht einsichtig und handelt absolut nicht kundenorientiert.

THE Worst SaaS company you will ever deal with. Extremely poor support. I would avoid these guys at all costs. How do you sell support software and end up with the worst support ever? Oh right... you just sell software. I canceled all services from them after 3 years of billing. I hope to never do business with them again!

Una schifezza... Sono giorni che attendo di essere contattata, ma nulla, nonostante ogni 24 ore sono lì a richiedere di essere contattata... Che schifo!

Great system but the WORST customer support ever. Tickets are not solved or answered despite constant chasing. The sales are beyond useless unless its to sign you up, after that if you need any changes or issues resolved, forget it. I was overcharged for several months, took them 6 months to refund me.

Awful company avoid at all cost. We canceled our subscription via email. No one responded we were ignored after several attempts of chasing when we did get a response which was a month later they said they were unable to refund us because we had sent an email instead of canceling on the zendesk plat form.

Poor after sales service and actively discourage from making a formal complaint, refuse to share the complaint procedure or policy.

Ordered a Hudway Drive in May 2020, from Hudway via Zendesk. The company and the product have been a long time coming and today we have not got it yet. There have been many apologies and many postponements, on 12 February we then received an email and only the orders from before 13 February will be delivered and the others (mine) will hopefully be delivered this summer. Have had enough of excuses and that it is the fault of their subcontractors, have dated asked for the money back. It's in my eyes a sh***y company of character.

You would expect a company that specializes in customer support to actually support you amazingly, but you'd be mistaken. Zendesk will trap you in a subscription plan that you cannot alter manually and then you'll find yourself relying on their staff's competence to do it. After 2 months of requesting change of subscription plans, I find myself overcharged and having to go at it again. Already in search for a new platform. Avoid at all costs.