ZendeskReviews of zendesk.com

This company is absolutely awful. They are one of the more expensive solutions and extremely underhand with their sales. We've had a 12 year relationship and were in discussion about a different tier of service, when they auto-renewed the subscription and wouldn't change it. This is the last year of working with these crooks.

Zendesk has automatically subscribed all customers to an annual contract without notification or the customer agreeing to this contract as so many customers have started to leave. Try and get your data out the system or customer service to respond ?

Wanted to extend my trial a few days to present Zendesk to my management prior purchase and wrote to their help chat. The chat bot was clueless and after offering some random articles it connected me to an agent. The agent saw what I wanted and let me book a call next week. When we called she asked about my company and intentions for 20min after which I asked about the trial extention for which she answered, that she does not have the rights to do that. Want to have another call with some higher level agent, she asked? No, I don´t. I value my time. What a story. They offer customer support environment but don´t know what customer support means.

I'm just starting to use Zendesk for the company I work (Customer Support b2c, ink cartridges). I registered, I got my trial, and I made all setup because I have some experience using Zendesk in another company - it was easy to do, and I didn't need anybody to start. Then I had some questions about email notifications, I started a chat where I was a bit impatient because I spent a lot of time trying to fix it myself. Augie Cantar was amazing! We chatted for some time, and then she just went ahead and invited me to Zoom Call - we found a workaround for my main question, then Augie answered some additional one from me about views. Finally, she explained to me the difference between plans. Now, we are good, tomorrow I'm planning to make a purchase - 6 places of the Growth Suite. I don't know why the people writing these things below, I worked with Zendesk in the past, and I can confirm that it is the best solution on market (I also used HelpDesk, and TeamSupport in the past). The price is ok for the options they provide - all staff in one window. I like them and will see how it goes in the future, but now - I totally recommend it. Thank you, Augie! You deserve a gift from your team!

Pessimi, inconcludenti, chi se ne serve per supportare chi ha problemi con i loro siti farebbe bene a guardare altrove, per cercare gente più competente. Chiedono duecentomila cose, tremila mail senza risolvere niente.

Quando vedo che il supporto clienti è ZANDESK rinuncio all'acquisto! Inconcludenti ed incapaci! L'azienda che ne usufruisce dovrebbe richiedere il feedback cliente sul servizio, come fa Amazon e capirebbe in che mani ha messo i suoi clienti!

They send me a product that has been opened and shows signs of wear. They then claim it's brand new (basically saying I'm lying or an idiot). I have them the option to replace, and now I feel like an actual idiot, for being nice to them. They put up barriers for returning products.

Zendesk has done it again and again they have lost my account 404-941-944-8 yet again the first I never got back REIKI MASTER, SO I started the new one REIKI MASTER TEACHER 8BALL POOL ACCOUNT NUMBER 404-941-944-8 And again they have lost it I paid good money for upgrades I have lost my team my family and friends 49 in all on my team, I have lost millions of playing coins because of there incompetence keep saying problem fixed but I am never reinstated to the level I was on or all the playing points lost I should be playing BLACK DIAMOND LEVEL BY NOW SEMI PRO but because of their incompetence I don't have a team no points no playing level nothing now they are asking for a screen shot, a screen shot of what I don't have anything they have totally lost the plot I gave them my ID NUMBER 404-941-944-8 but they still want a screen shot stupidity doesn't come close they should at least reinstate me with all of my losses if not upgrade me to my rightful level, If not then they owe me all the money paid to Google Play hundreds of pounds they should be paying compensation for my losses and closing down the site because they don't have what it takes to run a game for profit every person affected by them should come forward and complain to show everyone that they have no clue how to operate anything not even noughts and crosses