zencareReviews of zencare.co

Response from zencareOct 7, 2026

Hi Alex, Thank you for sharing your experience, and we're sorry you had to wait so long for a respond. An error occurred when you reached out to us to cancel your subscription and it prevented our responses from being delivered. That was our mistake, and you should have heard back right away. I confirmed with our team that your subscription has been canceled and you will not be charged again. A member of our management team has also followed up with you directly. We're working to investigate and fix the issue that caused your messages to be missed so it doesn't happen to anyone else. Please don't hesitate to reach out to our management team if you need anything more. — The Zencare Team

Response from zencareOct 8, 2026

Hi Lori, Thank you for sharing your feedback. We are sorry your search for an in-person child and adolescent psychiatrist near Poughkeepsie was frustrating. The providers you saw are licensed to serve New York residents via telehealth, but they do not currently offer in-person care in your area. We understand how disappointing that can be when you're specifically looking for local, in-person treatment. One thing that may help: our search page has a "Customize My Search" button that opens additional filters, including an "Online/In-person" option. By default, this is set to "Online or in person." Selecting "In-person Therapy" will narrow your results to providers who see clients face to face. We appreciate you bringing this to our attention and are continuing to expand our network of in-person providers while looking for ways to make provider availability even clearer during search. If you have any issues or additional questions please do not hesitate to reach out to our support team for guidance. We're happy to help! Thank you for your feedback. — The Zencare Team

Response from zencareSep 21, 2026

Hi Debbie, We're sorry that your experience did not meet your expectations. While referrals can vary and cannot be guaranteed, we provide personalized support to providers who are looking to improve their visibility on the platform. After reviewing your account, we found that we had previously shared recommendations to strengthen your profile, but those changes do not appear to have been made. If you're open to it, we'd be happy to review your profile again and provide updated guidance to help you stand out to therapy seekers. — The Zencare Team

Response from zencareSep 1, 2026

Hi Juvania, thank you for sharing your feedback. We're sorry for the frustration you experienced. We have confirmed with our Support team that we have canceled your subscription and issued you a refund. Our team has reached out with confirmation. Please let us know if you did not receive this. We appreciate you giving us the opportunity to address this, and our team will continue working with you to ensure everything is fully resolved. If you have any additional questions please let us know and we're happy to help. — The Zencare Team

Response from zencareJul 6, 2026

Hi Elizabeth, We're sorry for the frustration. Would you be open to a short call? We'd be happy to set it up and make this right. — The Zencare Team

Response from zencareJun 23, 2026

Hi Laura, Thank you for taking the time to share your experience. We're genuinely sorry the frustration you experienced when getting your profile up and running. We see that our support team was able to connect with you and help find a resolution. We’ve also found the source of the response delay and have ensured that you and others won’t have this experience in the future. We're glad you were able to get your profile live. Please don't hesitate to reach out if you have any additional questions! — The Zencare Team

Response from zencareJun 10, 2026

Hi Helga, Thank you for sharing this, we understand how much planning went into coordinating a group photo shoot, especially with team members traveling and schedules being rearranged. In this case, the photographer needed to cancel due to unforeseen circumstances. While we worked quickly to offer alternatives, we recognize that those options didn’t align with your team’s availability. We appreciate your efforts to reschedule, but it’s clear the situation caused stress. We strive to make these experiences as smooth and reliable as possible, and we fell short here. We’d really value the opportunity to speak with you directly and see how we can make this right. If you’re open to it, we’d be happy to set up a call with our Customer Success team to talk this through and find a path forward together. — The Zencare Team