Justin H.
I tried Zencare for 1 year - I was not impressed
I tried Zencare for 1 year. I choose to try them based upon the number of referrals they stated an average therapist would receive. From the get-go, I was unimpressed with their business. For example, I had a pet emergency that precluded me from attending my video shoot, I notified them hours prior to the shoot, and was charged for a no-show, and would have been charged again to reschedule the video shoot. I recieved 2 referrals (I was told 5-7 referrals per year). I emailed customer support multiple times, and was basically told tough luck. Only when I cancelled my membership were they "sympathetic" to my case, and offered me a 20% discount if I renewed for another year. I am not sure that I received any benefit from them, I know others have, and maybe my situation is a 1-off, but I found their lack of care and concern to be troublesome. I have gotten more referrals through a free ad that I placed online. You might rethink Zencare.
Response from zencareJun 10, 2026
Hi Justin, Thank you for taking the time to share your experience. Our video shoot policy includes a 7-day cancellation window, which is why the fee was applied in this case. That said, we do make exceptions for emergency situations, and if we’d understood there was an emergency involved, we would have been able to waive the cancellation fee. We’d really appreciate the opportunity to talk this through with you directly and see how we can make this right. If you’re open to it, we’d love to schedule a call with our Customer Success team to better understand your experience and explore next steps together. Thank you again for your candid feedback, it helps us improve, and we genuinely hope to reconnect and earn back your trust. — The Zencare Team