ZelleReviews of zelle.com

I have used Zelle for years without any troubles. I moved and now using a bank that doesn’t use Zelle. I got a debit card and uploaded all my info on Zelle app. A friend sent me monies that did go through to my bank, and then for no reason, Zelle restricted my phone to where now I can’t receive or send monies. I have called Zelle 4 times, and no one can tell me what I did wrong. Extremely frustrating 😳

Allowed another user to steal my money despite the evidence I provided stating that they would in fact refund me. Then allowed the other zelle user to close their account and open another account with their government name and operate their business (hair) as if they never scammed me. Yes, I jave recripts/screenshots/texts messages.

I'd give it neg stars if I could .garbage

I don't understand zelle they don't protect cusyomers against scammers.

Do NOT use Zelle! KeyBank is partnered with Zelle, but neither of them will back you up from a scam artist. Understand, KeyBank carries NO responsibility regarding your money through Zelle. Zelle is a third party vendor, so don’t be fooled thinking your transactions are safe. I did all the legwork to prove a scam, they do not care. They also will not take any action against the scammer. How great is that?! I will be withdrawing all my money from KeyBank after 20 years of a relationship with this bank. Absolutely ridiculous. It also took me aver a month to dispute this claim. If the Executive Office can’t help- you’re doomed!

Someone tried to send me $1575, the transaction failed, but the money was never returned to my friends account. I spoke to my bank and they said their was an issue with the transaction and it was declined and the money was returned to the sender. The senders bank said they could see the transaction was declined but the money was never returned to them by Zelle. I tried calling Zelle's customer service and they said their was nothing they could do to help me and that I needed to talk to my bank. The senders bank opened a transaction dispute with Zelle. This was almost a year ago, I never did receive my $1575. Be careful using Zelle, you may lose your money and never see it again. I don't use Zelle anymore, and recommend the same to others.

Very disappointed in my whole Zelle first time experience it was horrible was given the run around for serval days and money been played with back and forth. After my transaction is finally complete i will not be using Zelle services again unless other wise( my last option)

Big Scam!! Never use Zelle customer service. They steal your money.