ZelleReviews of zelle.com

Why anyone uses this service is beyond me. Today I had to make a payment to a service provider who for whatever reason only accepts only Zelle. And their risk system decides to decline my transaction. So I’m basically stranded and had to get my elderly mother to find a sizable cash amount to pay the guy as he was delivering my car across the country to her. I understand you have a risk system. But everyone else with a risk system is able to txt me immediately and let me clear the transaction. These guys do nothing. They say 24 hours. Can’t depends on bank. Nothing. How this service got into banking is beyond me.

Zelle innovation to mobile banking not a bad ideal. They have work good in the past year, i got this renovation message and hope it is fix. Delay on the app experience was not a good thing, hope your company finishes it renovation soon. And as well we can login zelle using email Or member ID for those who don't longer have the phone number

By far the worst company I have ever had to interact with. Someone accidentally transferred money into my account because they mistyped the phone number (off by 1 digit). I returned their money but Zelle cancelled my account as fraudulent. Was on calls on 5 occasions to sort out and their IT team is unbelievably rude. There was this guy in the IT security team who behaved like he could care less whether they had customers or not. He was so rude that he used terms like "stupid", "fraud". I hope this company goes bankrupt.

Zelle is a truly deplorable service. An outage for over 12 hours with no disclosure on the service that there may be a delay is absolutely ridiculous. How hard would it really be to say "Our service is experiencing some delays, would you like to proceed". And the gaslighting of their customer service insisting it's a bank issue is crazy. This is also not even nearly the first time this has happened.

Absolutely horrible. I have just wasted 30 minutes of my time with capital one-Zelle. Save your energy and just use Venmo.

This is a terrible "service." They apparently have transfers reviewed by AI or some weird algorithm that literally will NOT let you send money to a clearly trusted and verified receiver!! It's MY money, if I say the source is trusted, it IS! And yet Zelle refused to do the transfer, then, finally allowed (randomly), and then, after multiple successes, all of a sudden started to "review" the next, much smaller transfer. Won't use them unless I have to (Wells Fargo, please find a different transfer method--Venmo is fabulous!!)

Customer care hotline will leave you on hold for 30+ minutes before you speak to any person. Who knows, could be up to an hour, two hours. They never pick up in a timely manner.

I allowed a customer to pay me through Zelle because this was the only way he had to pay. Zelle allowed the customer to file a false claim on my business for a refund knowing the transaction was from a legal business. The customer filed a false claim and now I’m going to file a claim against him, navy federal and Zelle.