ZeldacardsReviews of zeldacards.com

Response from ZeldacardsJun 15, 2023

Dear Customer, Thank you for taking the time to share your experience with us on Trustpilot. We appreciate your honest feedback and are glad to hear that you are satisfied with the appearance and functionality of our cards. We apologize for the inconvenience caused by the delivery delay and any issues you encountered with our customer service. We understand your concern about receiving extra cards that you have no use for, and we sincerely apologize for any confusion this may have caused. Due to the time constraints and uncertainty at our warehouse regarding the specific faulty card, we decided to send you a complete new set to ensure that you received a working replacement as quickly as possible. We would also like to assure you that we are constantly working on strengthening our control over logistics and delivery times. Your feedback is invaluable to us, and we will take this opportunity to learn and improve our communication and customer service. Karl Zeldacards Support Team

Response from ZeldacardsJun 13, 2023

Dear Customer, Thank you for taking the time to leave a review on Trustpilot. We're thrilled to hear that you find our cards amazing, easy to transport, and that you appreciate the beautiful artwork. Our team puts a lot of effort into creating high-quality products, and it's always rewarding to hear from satisfied customers like yourself. However, we also want to sincerely apologize for the delivery delays you experienced. We understand how frustrating it can be to wait for a package, especially when you're excited to use the product and the delivery estimates keep changing. Please know that we are constantly working to improve our shipping and delivery processes to ensure a smoother experience for our customers. We appreciate your patience and understanding in this matter. We're glad that your card set ultimately arrived, and we hope that you can continue to enjoy it for many years to come. As a token of our apology, We have arranged for a colleague to contact you, hoping to give you a coupon or a certain cash compensation. Once again, we apologize for the inconvenience caused, and we thank you for your support. If you have any further concerns or questions, please don't hesitate to reach out to our customer service team at [email protected]. We're always here to help. Warm regards, Karl ZeldaCards Support Team