Zaxby'sReviews of zaxbys.com

I put in my order at 5:20 pm according to my receipt. 5 or more customers came in and placed their order AFTER I did. The first one after me was called then the second, so I attempted to ask a manager what was going on and explain that my order was in first yet I’m still waiting while two customers that arrived after me and placed an order the same way I did are leaving or gone. The first time I said something she didn’t do anything, just kept talking to customers that would come up to the counter. Then two more customers were called that arrived after me. I said something again, all she said was the orders are prepared in the order received. I said, “ Exactly! I was here first and have been waiting quite a while. She then asked someone in the back when my order would be out. All she said to me was waiting on grilled chicken. I finally got my order at 5:44pm 25 minutes after I placed the order! Totally unacceptable! Furthermore, the employees are more concerned with the online orders and door dash orders than the people standing in front of them! You have totally lost a customer, The so called manager was useless and offered no help or explanation at all. Your stores have their priorities out of line!

Won't get it again. Both times I had it at the Gallatin, TN location it was just ok. Sweet tea sucked. Fries bleh. Also don't like they have high fructose corn syrup in their sauce.

I went to Zaxby in Valdosta, Georgia, on Inner perimeter. I ordered 2 signature sandwich meal, and let me tell you that the chicken was tough and the fries were just warm. I paid almost 17.00 for rubber chicken and 2 box of half warm fries. Never again will I go back there... terrible meal....I always thought that Zaxby food was great. Well I truly have changed my mind as of today... nasty food... shame on you Zaxby...

I was very disappointed after paying over $10 for three small pieces fingers slightly bigger than one FF. It seems prices keep increasing and portions are decreasing. It’s a shame that businesses like yours are taking advantage to get richer while everyone is getting poorer.

My wife and I have always been a big fan of Zaxby’s food. Visited the Acworth Ga location many times and always have been impressed with the dining experience. Today, my wife and I made the unfortunate choice to visit Zaxby’s Stilesboro Rd Kennesaw GA location. We ordered our food at 7:55pm on the app. The food was handed to us at 8:03 and we were told that we had to leave immediately because the dining room closed at 8pm. When my wife asked if we could eat our food quickly inside as it was 90+ degrees outside the employee said No! and if we didn’t leave he would have his manager come and tell us to leave. No mention on the Zaxby’s user unfriendly app that the dining room closes at such an early time. Seems like the doors would be locked to the dining room if this was a hard and fast rule. Went home only to find cold dried out chicken fingers and shrimp the size of a nickel that must of been pulled out of the refrigerator and thrown in a box. We ate one shrimp and threw the rest in the trash. The bread had apparently been sitting out all day and also found its way to the trash. Finally the French fries had obviously not been fried the proper time and were almost frozen in the center. I do not understand the overwhelming difference in the quality of the food and service in the two locations less than 5 miles apart. Needless to say I would rank this visit as the worst fast food experience I can remember. I am just hoping we do not wake up in the middle of the night with food poisoning.

My first time going to that restaurant. The young lady took my order, on drive thru sounded like she did not want to be there. My first time eating at Zaxby's, put a bad taste in my mouth, that's how bad the food was. I will never go back. Every time I think about it, I wasted money at that place. Never again.

The salads were all wrong, didn't check before we left, we were too far to down the highway to turn around, then to top it off the young man taking the orders pants were dropped down to see his crack in his underwear😠 just disgusting, all of it.

Ordered fried Cobb Salad and the small amount of chicken on the salad was ridiculous. When I asked the girl at the counter she said it was correct. I reported to the 800 number for customer service, then before we left after we ate a young girl handed me a bag with 2 small tenders. Zaxby’s at this location needs to better train their staff, when tenders are no larger than the pinky finger of a child, maybe use 3 instead of 2 as they stated.