Zaxby'sReviews of zaxbys.com

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The Zaxby’s in ShelbyvilleTennessee has gone down drastically. Overcooked chicken salad and portion sizes get smaller every visit. I actually had to add lettuce to my Cobb salad when I got home with it.

Ordered, our food for dine-in then it goes downhill from there: *brought our food in to go containers but still got charged "hospitality tax". *one order came without fries. Second order was "grilled chicken, no fried onions & no cheese". Instead it came with fried chicken nuggets. Took it back. Second attempt was grilled but full of cheese. Took it back. Third attempt came with fried onions. It was brutally apparent the cheese was picked off by hand bc underneath the salad was lots of cheese. I didn't want more fingers rummaging through my food so I picked off the fried onions AND rest of cheese. The person taking the order "Eli" rung up the order correctly according to our receipt (ID:AAADEM5CALCD North Augusta, SC). Whomever prepared the ordered was not fully there or not capable of fixing a salad. There needs to be better supervision.

The only thing big about the Fajita Quesdallia is the PRICE, ALso if you noticed the man they used for the commercial is very short

This is for the location at 4409 Hugh Howell Rd in Tucker, Ga. I bought a Cobb salad. The only thing that was on the salad was lettuce and old chicken. It’s just shameful what these people get away with…other than our money! Won’t be going there again. In closing, I went inside instead of the drive thru, but I got it to go. It’s obvious that is when they pass off their old food to the customer!

ZAXBYs in Shepherdsville Ky is another looser for the area. Cobb Salad for $12.00 was served without the cucumbers, carrots, cabbage, or bacon. What was left? Those canned fried onions, chicken, lettuces and minimal cheese. Oh and small bits of tomato. No Cobb salad received here. Is it training of personnel or cheating the customer? Won’t be back.

Ordered a salad with fried chicken, got nothing but the end pieces of chicken and a whole package of lettus and 3 pieces of tomatoe. offal place for a salad.

Extremely poor customer service...with attitude!