Zaxby'sReviews of zaxbys.com

My food was just barely warm from sitting on the ready counter for 5 mins. When I told the girl,very politely ,I believe that’s mine she wasn’t pleased like I was rushing her. When I got it home I was shocked at what I saw. My grilled chicken sandwich had no lettuce on it , it was all mushy on the side and very very little of it at that. The tomatoes were a joke also. If I could I would show a pic of it but guess Zaxbys don’t want that.

I ordered a zalad southwestern and the tomatoes were old and wilted

Went through the drive thru today and when I got home and checked my food. The fried pickles were definitely fried, burnt to a crisp.

We decided to try Zaxby's for the first time, and ordered online for a 'curbside pickup'. Our confirmation said that our order would be ready in 15 minutes - time enough, surely for them to put a straw for our drink, napkins, and sauce in with our order (there were none of those things in our bag.) We got there exactly on time, and since there were no directions on how to do 'curbside pickup', we went to the drive-thru order box, where we announced that we were there for a pickup, and were then told we could pull up to the drive-thru window. There was one vehicle in front of us, at the window. We sat there for 10 minutes, and in all that time the drive-thru window was never opened, and the driver ahead of us (whose order was apparently taking longer than anticipated) was not asked to pull in to the parking lot while they took care of other customers. We could see at least three cars behind us, all waiting for 10 minutes in a ghost town. When I walked in to get our food, I could see one person cooking, and one young lady at the drive-thru cash register, with her arms folded with nothing to do. When I mentioned we'd been sitting there for 10 minutes waiting for food that was already to go, there was no apology and no explanation. The cartons in the bag were thrown in haphazardly, and it was hard to tell if we would order again from Zaxby's, since the food was cold, and we never did get to try the famous Zaxby's sauces.

ok food was absolutely amazing. cashier trash. need to teach cashiers not to be so grouchy and to listen. i had to repeat everything 3 times and it wasn’t just me repeating everything.

Ordered the signature chicken sandwich. A sandwich with two pickles and nothing else. What ever happened to lettuce, tomato, and cheese. If that is what the club is called, that is stupid. Worse sandwich I have had in a long time. Will never order from them again.

Zaxby are starting to camouflage the salads with fresh items on top but in the middle and bottom are all the pieces you normally throw out when making a salad..I have had the hulk or core of lettuce, wilted pieces, pieces that have turned brown.. its a rip off...they suck !!

Just had Zaxby’s Southwest chicken salad. Maybe, one chicken finger was cut up on top. Lot’s of old white inedible iceberg lettuce, yuk. Very disappointing and low quality, they’re running an advertising promotion for this salad right now and that’s what they’re giving the customer. The family was excited but, I’ll steer away from Zaxby’s from now on! Hopefully, we don’t get sick!