Zaxby'sReviews of zaxbys.com

Order through DoorDash and ordered a blue salad first time DoorDash or never order before when I got my salad I had buffalo sauce on it. That’s not what I ordered. Ordered a blue salad after speaking with Zaxby’s and going back to DoorDash. I see a arrow beside the breaded that it is drizzle with buffalo sauce being a first time Dasher once again I didn’t pay attention to that DoorDash would not give me a refund I blame both DoorDash in Zaxbys. If you want to sell a buffalo blue salad, you need to advertise it as a buffalo blue salad. If you advertise a blue salad, you need to sell a blue salad disappointed in Zaxbys always been a fan of Zaxbys first time Dasher will never use DoorDash again.

I ordered a Chicken Bacon Ranch WRAP -- he REPEATED the order back to me -- but I got home with a Chicken Bacon Ranch QUESADILLA. The quesadilla was so bad (nothing but pieces of chicken and bacon), that I don't even want to taste the wrap now. PLUS... when you call their 1-800 Customer Service number, the recording immediately suggests you call the location directly. I've never had good luck doing THAT before. I think we're done.

I am generally unsatisfied each time I am subjected to a meal from this establishment. With the one exception being the birthday cake milkshake, when made right, I find the quality of their chicken strips to be what I would call lazy. It is as if they do not clean their strips, and simply chop them up and fry them “as-is”, which leaves each strip with a grizzly inedible section that has to be disposed of. You don’t find this in other chicken from similar restaurants. I find the flavor to be unpleasant as well, but likely due to the lingering aftertaste of that one bite you must spit out in each chicken strip. I am shocked that I have not read more reviews with this complaint. It has not been just from one Zaxbys, but from every zaxbys I have gone to since their conception. This has definitely caused my family to rarely choose this option, combined with its exorbitant cost. At that price, you would think they would at least clean their chicken before they fry it up. Anyways, I say this as hopefully constructive feedback, not meaning to be insulting. I just think that many people would eat there more often if their chicken was more consistent and even in its tenderness. It could be a game changer for your company, as it would greatly improve the quality of your product to put in the extra work of cleaning your chicken breast strips. It would definitely make it more then a once a year trip for my family personally.

I was a person that was so so proud of Zaxby’s in Newnan. Oh my! What changed! Customer service! Food portions! This is crazy to pay $15+ and your salad looks like this. I was bragging that at least Zaxby salad was up on Chic-fil-a. No longer!!! I ordered Cobb zalad and I am offended. I flew in and thought what food choice I can get to be happy and take home. I made a bad choice tonight.

The drive thru was quick at 6:15 on a Thursday evening...no one in front of me and noone behind me...wings were room temp at best. At $14.89 plus tax it is not what I expected or wanted. You have...and can do better. Won't be back.

Ordered my usual that I get at least once a week..Lemon pepper traditional wing meal..Stomach immediately started hurting..A pain i never felt...I went to bathroom 4 times then my mouth began to water and I feel like I threw my whole weeks worth of food up..Never again will I eat zaxbys

They suck , if order was ever close to correct I would be amazed. Can’t leave a review on receipt or email!! What does that say.. 1 star because zero is not an option.. over and over. Got to go somewhere else

Nastiest food ever put in my mouth . Should of just order salt. Gave my food away . 24.00 for 4 pcs. And chicken sandwich. Nasty ass food . I've been a chef for 24 years . Road trip and stopped. Just nasty , all you can taste is salt . Will never go back ever .