Zaxby'sReviews of zaxbys.com

I went to Zaxby's with a gift card. My order was slightly higher than the gift card and I only had a $20 bill. I gave the clerk the card and the $20 and she used the cash first and the balance from the card. I now have a gift card with a balance and I spent $20 that I didn't have. I was told that this is the policy of the chain. After I use the remaining balance on the card I will not return.

Not sure about the restaurants in your town but every Zaxbys (several) suck! The food is horrible, it has obviously been sitting under the lights for hours and the wait staff is almost always rude. I have given them many chances but it is always the same; YUCK!

This was my first experience with Zaxby's. I had been craving a competitor's chicken fingers and sauce but it was out of the way. So I decided to give Zaxby's a try. I ordered the 4 finger plate. I was shocked at how overly salty the fries were and then I tried the chicken...also TOO SALTY. And I like salt. But Geez Louise you need to know when to put that salt and/or seasoning shaker down! The Texas toast had an off taste like they used cooking oil instead of butter. Even the diet coke didn't taste right. The sauce was meh! I ended up eating a few fries and one finger and throwing everything including the coke away. I did eat the coIe slaw which was actually better than their competitor's. I won't be going back there again, EVER!

Come up to drive thru ordered a meal. Got to the window took my money. Then told me to pull up to get my food. Half hour later still no meal. Went in got money back.

It's too bad a restaurant doesn't get fined for poor quality and horrific customer service. I didn't know Zaxby's started serving nuggets instead of tenders. Is burnt toast a new menu item. Since when was a customer greeted with "Yeah, you got a problem" from the manager. Too bad there isn't a courtesy inspector like a health inspector.

I mean they're not even ashamed or trying hide the fact that they're exploiting the pandemic to skyrocket their prices!!!! 3 fingers is $9!!!! Small fingers at that. Man I can't wait for this country bankruptcy to end!! That's all this is.

One star is too much!!! Worst experience ever at Zaxby’s at the Palm Beach Outlets on Friday Oct. 15th at 1:30 pm. Took my order- didn’t have correct change and said “I owe you $2”! Never heard of not giving the correct change back to a customer when they pay and I had to remind her to give me the $2. Took over 30 minutes to get a one person order. Workers we walking around, not really doing anything and not expediting the orders. It was sheer chaos! Nobody knew what they we doing. Orders sat for awhile and workers were constantly opening the containers to see what food was in there which really freaked me out! So unsanitary. Others customers were complaining and asked for a refund. It was so bad. Corporate should go to this location cause it is not being managed. Had not been to a Zaxby’s in a while and thought I’d give it a try but I will never go back.

i went through the drive through in spanish fort AL amd there was a sign apologizing for the increase in prices for the chicken wings. i look at the price snd it’s SIXTEEN DOLLARS. for one order?!? are you out of your minds?!? if this isn’t just this restaurant and it’s the whole chain y’all will be out of business within the year. i hope someone from HQ is reading these reviews but probably not since many are SO bad. I drove away and went to chick file instead.