Zaxby'sReviews of zaxbys.com

Went to zaxby's in Jacksonville Florida. Food and service used to be good. Not anymore. Now they take one order at a time going through drive thru and complete order before taking next drive-thru order - pull up to window to pay. They rush your payment and drinks out the window and ask you to pull forward (no one in line behind us). This is to stop their clock making it look like they served your food fast. 6 minutes later, we get an employee walking to our car, hands bags to us and quickly walks away. The order was completely wrong. Burnt fried pickles, 2 orders of 4 chicken tenders mixed in some sauce?? We didn't order any sauce on the tenders. Cold fries and coleslaw tossed into the box container, not in its own cup with lid. Bread soggy with coleslaw juice. Grilled chicken sandwich that looked like someone stepped on it. All boxes put into the bag sideways so everything was mixed together. Took the food back and requested a refund. We won't be going back to zaxbys. There are plenty of places that actually take the time and care that your food is correct, and not cold/old/. $40 fast food - no thank you!

Ever since the covid-19 pandemic, Zaxby's has been using that excuse to raise their prices on average 40% and they STILL don't have a ketchup dispenser or napkins in the lobby. You have to ask one of the geeks their and they give you only 4 ketchup and 4 napkins! Is that being cheap or what! The chicken has lost some of its taste as well. Probably buying some cheap imported chickens, ha! Probably be another year before I think about going back. Pathetic place.

My last trip to zaxby's was a disappointment. They have discontinued every item I wanted to order. Their new menu is pathetic. The service was fine the cashiers were friendly but they had nothing that I wanted to eat not even the dressing I wanted on my salad. The new light menu is code for less food. Do they think we're stupid. Sad to say my last visit to zaxby's will officially be my last visit to zaxby's.

Cold food, loud music playing in the kitchen can be heard in the dining room. Employees yelling and screaming in the kitchen and cashier counter, lots of profanity from employees. No supervision. Horrible salads. They are now pre packed salads not like before where they were made daily. Waste of money

Zaxby’s Sandy, UT. If I could give 0 stars I would. We ate there and the chicken wings were cold and had no flavor. The fries tasted like they were microwaved. They forgot to give sauce and forgot the fries initially. Horrible service overall. Do NOT recommend AT ALL. Will never go here again.

Ordered on the App from the Acworth, GA (Baker Road) Zaby’s. Gave them the name on the order when I arrived. 20 minutes after my pickup time, the rude girl at the front asked me what I was waiting for. I gave her the name and the other ruder girl says you must have ordered from the wrong place because we don’t have it here. I showed on my phone that it was the correct place and the first one says well someone must have taken it - like that was my problem. Then a girl from the back speaks up to say that she has been waiting on the grilled chicken for the two salads. More time passes and I finally get my order. The chicken was burned and charred beyond recognition and cold like it had came out of the trash or something. So much for waiting for it to cook…. The crew were all too busy chatting and laughing and checking out guys to care about customer service, and obviously there was no management working. Then, to top it off, they were unable to refund my money because it was an online order and their credit card machine have been broken for a long time.

Ordered 10 traditional wings and extra sauce which I paid for. The wings were TINY and they didn't give me the sauce. There is no way those wings are worth $13.

My wife & I have always liked it here, until Covid hit 2 years ago and went through a make shift drive through, which I did not have any problems with, but the pop we got the cup was 100% full of ice with 2 oz of drink. So we drove around again and asked for a refill, they said NO WAY. I said we only had 2oz liquid and they said management said we must fill the cups FULL of ice. That’s the last time we stopped at Z’s. That was 2 year’s ago. We did like your food.