Zalooo.comReviews of zalooo.com

Good website. Quick delivery. Excellent quality of product.

it took a longer time than expected to receive the product that I ordered. But it was nicely made as ordered. Thank you. Plan to order more in future.

I ordered the wrong item , when I tried to change the order a short later the same day , it was too late. So they sent me a nice discount to order the item I really wanted.

Nice experience

I thought it would be bigger!!! But I love it💖 dar

After and extensive chat session with a Zalooo shop representative, the representative indicated that they could print a 30 x 40 canvas despite being unable to select it for purchase via their web store front. The representative indicated that they would send a link via email within 24 hours once printing could be confirmed. The email eventually did arrive, but not withing the promised 24 hours. As this canvas was for my wife who passed away in January of this year, it was my way of continuing to honor her and our 30 years of marriage. The link was not for the canvas discussed during the chat session with the Zalooo representative, but that fact was obscured until one has already ordered. When apprised of the situation, Zalooo would not allow the return and exchange of the item. I find this to be deceptive, and their customer service to be deplorable. Deplorable, not only because of their deceptive business practices, but because they insist on making money on someone who is grieving for their wife. Zalooo had the gall to offer 50% off a new order, but that's shallow and given my experience with them, availing myself of such an offer would be throwing good money after bad. UPDATE 6/19/2020 The Zalooo management team contacted me on 5/18/2020, and after further review on their part, they identified the error by reviewing the chat session, and are in the process of making this right by printing the right canvas (i.e., the originally requested product). I appreciate the reconsideration on their part and the actions they are taking.

I would never order from this company. They told me once my purchased left Zalooo that they were no longer responsible for it. I paid over $10 for shipping. When I reached out to customer service they said it was shipped by DHL. Then they said no it was UPS, i needed to call them. I called UPS and they said that tracking number is general mail or United States Postal Service. I still have not received my order and they are no longer responding to me via online chat. Basically I feel I got hung up on and scammed. BUYER BEWARE!!! So I did get my order and I am very happy with the quality. I would order again based on quality but I still feel customer service needs work.

Love the blankets