ZalesReviews of zales.com

It won’t let me give them no stars or else that would be my rating. Purchased a ring from the website. Read the fine print and felt ok about my purchase. A few days later it arrived and they sent me the incorrect ring. I immediately called customer service and was placed on hold numerous times. I simply want the correct ring sent to me. They told me that I could either drive 8 hours away to a store and return the ring in person and then wait 5-7 days for a refund or I could return the ring by mail and wait 30 days. I asked if I could have them ship the ring to the store and exchange it there. I was told no because I can’t exchange an online purchase. This is 100 percent Zales error and they are unwilling to make it right. I understand if I simply didn’t like the ring and wanted to return it. That is NOT the case. They did not send me what I purchased. This is their mistake. I asked to talk to a supervisor and was told they could put in a ticket and one would call me in 24-48 hours. Guess what, it has been 4 full business days and no call. Basically Zales is holding my money hostage and earning interest on it while I have already mailed back their ring. I would have gotten the same customer service if I had a conversation with a potato in my kitchen. Never again.

I spoke with a very unprofessional girl name Danielle extension number 356781 to say the least , calling her a Woman would be an over statement. She was very rude and tried to Insinuate that I was lying about trying to make a purchase and her reason being was that she can see the items in my cart from July 30th with a total of $4337 , however that was a lie because if she could see the cart from July 30th at the time I tried to submit the purchase it would have been $424 dollars less. So she was just lying and didn’t have enough common sense as to how to lie . I told her she wasn’t telling the truth and to use her thinker and because she was as caught in a lie she got upset , Then when I asked to speak to a manager she refused and hung up on me. I then called back and got a very nice woman who shouldn’t be answering phones at all and since he’s calls are recorded they should definitely listen into it because her stutter problem was so bad we can barely communicate to then be transferred to a supervisor by the name of Heather who coughed every couple of seconds though she wasn’t unpleasant to speak to I just believe she could’ve stayed home with such a cough especially in this time with Covid Due to the poor quality customer service skills I will no longer be a customer of Zales which is unfortunate because my husband and I have purchased several things there including my first wedding ring and was looking to help my son purchase his first wedding set

I ordered a ring from Zales for my daughter's sixteenth birthday. The arrival date was for after her birthday, so I called customer service to find out the cancelation policy. I was told I could cancel anytime up until the item shipped. The next day, I went to cancel the item, which had NOT shipped yet, and was told that my cancelation had to be approved. It was not guaranteed. When I stated that I was told otherwise the day before, I got an empty apology and a link to their return policy. Horrible customer service. I'll never go there again.

Bought a ring and necklace online in May for mother's day. They took my money with a quickness but said my my stuff wouldn't ship till June 24. That day has come and gone and I still don't have my items. If I could give zero stars I would and customer service sucks.

1st time buying anything from there and it will be our last. My husband bought my ring and set up for delayed interest program and it was auto set up to take out of our account every month. According to them, the program ended 4 days before the auto draft and we were charged an additional $1,300 during COVID. Customer service was useless. TAKE YOUR BUSINESS ELSEWHERE

I ordered a wedding band. It was supposed to have come personalized it came not personalized. I asked them about how to correct it. They said I would have to return the wrong ring process the return and them ship the personalized ring. I’m getting married in 3 weeks. They were EXTREMELY rude to me. I told them it is their mistake not mine. Could they please send the correct ring and I will ship the wrong ring back and email the supervisor the tracking info. She told me I can’t expect to receive something for nothing. I never asked for a refund I simply asked them to correct their mistake. I was then told I could drive to the closest Zales and send it off and maybe it would be back in time. That’s 2.5 hours away. I will NEVER use Zales again

Worst customer service ever. Really they lie to you and then sit there and say sorry. And that’s it. No help ever there is nothing they can do they are absolutely useless

If I could give a lower rating I would. I placed an order online, and was under the impression that I received free 2 day shipping and would not be charged until it shipped. I was charged the following day (03/06) and when I contacted customer service I was told I would not receive my item until 03/19. This is two areas in which they failed me in customer service and provided false information. Additionally when submitting a "cancellation request" I was told it could take up to 2 days for the request to be reviewed/submitted, then another 10+ days for processing and a refund to be issued. Then I needed to contact my bank. I was also informed that I would not receive any confirmation email or documentation, until my request was processed. This is the most unpleasant and misleading service I have ever received. I strongly advised you to take your business elsewhere as this company is all about misleading and false information.