ZalesReviews of zales.com

I Bought a necklace for my daughter for Christmas, she liked it but chain wasn't long enough only thing the pendent hangs from both chains. I went to arrowhead zales asked if they could put another chain on it, was told there would be a charge,which I was fine with. But she the manager didn't have an 24" chain didn't offer to order one me for just said you can go somewhere else. So, I did kay across the way was hesitant at first because wasn't bought there but offered another chain & sent off to be fixed the way we wanted. I'm out the cost of the necklace bought at zales...but,grateful for Kay's who was so helpful & nice about the whole situation.

Terrible quality ring. My fiancé bought my engagement ring here and a wire thing popped out close to one of the stones on the second day I wore it. Since he had purchased in advance of the day he gave it to me, and we went on vacation also, by the time we came back they refused to do anything since we were beyond 60 days. Even though it was a week new to me. Phone service was terrible. Hung up on twice and refused to speak with a supervisor. In store service was terribly snooty for such a cheap quality ring. We will never shop here again.

My original wedding ring lost a bunch of diamonds less than a year of having it. When I took it in to get it fixed, they said they can’t fix it so I would have to upgrade it. After THREE months of my new wedding ring, the main diamond fell out! They originally said it would take 2 weeks to fix. Then it went to 4-6 weeks. Now they say it will take 6-8 weeks. I asked what my options were if this keeps happening, and all they can do is just have me keep upgrading my ring!!!! They are trash quality and they don’t care about making things right! All they want is money!!!!

So the ad on 12/17 read "order in next 13hrs and receive on 12/23 with expedited 2-3 day delivery". Order was placed but the est delivery was 12/31. Well that must be a misprint-my thoughts. Today is the day, not here! I will be out of town on 12/31 and someone 'must sign'. I guess they can keep it or if I sign, will be immediately returned. January is NOT a holiday. For $3000, you would think they could get it right.

Terrible service, useless employees, terrible quality. The fact that companies still exist like this saddens me. When they say "Free 2-Day Shipping", what they really mean is "In a month we might send you a cheap item, and until then, good luck". But hey, at least they'll charge you quick... stay away.

While I always thought Zales was a reputable jewelry store, my kids got me a mother's ring from there, and within a few times wearing it, a stone fell out! Then, while there to get this fixed, I found a really pretty diamond ring that wasn't too expensive, and bought it. SAME THING happened! Luckily they had another one to replace it, but I'm afraid to wear either one now for fear another stone will fall out!!

IF I COULD GIVE THEM A ZERO I WOULD THEY RIPE YOU OFF WITH THEIR CHEAP DIAMONDS YOU CANT EVEN GET 20 at the pawnshop AND YOUR BILL NEVER DECREASES NO MATTER HOW MUCH YOU PAY. TRUST ME STAY FAR AWAY FROM ZALES, ITS NOT WORTHA DOLLAR

Overpriced jewelry and horrible customer service. At least they are selling real jewelry but you can find better prices elsewhere.